Schuh Return and Exchange Policy [2022]
Schuh is a leading shoe retailer in Ireland and the United Kingdom. They are present in over 100 stores in the two countries and have the best returns policy of any significant shoe retailer.
Schuh is a leading brand in footwear from Scotland. It sells footwear from over 80 brands, including some of the most well-known ones.
There are more than 130 locations in the UK and Ireland. It was founded in 1981 and has grown to be one of the most popular brands in the world.
The company stocks almost every type of shoe from different brands. It also has its unique designs, which are beloved by customers.
Schuh returns policy:
The company hopes the customer will be satisfied with its products. If you aren’t satisfied, you can quickly return the product. The return period is 365 days, which is longer than other companies.
The company will exchange or return a product if it is defective.
If you are unhappy with the product, you can return it, and you must return the product unopened and in its original packaging.
When returning a product, you should have the original receipt.
Because of hygiene reasons, some products like socks can’t be returned after they have been removed from their packaging.
What is Schuh’s return policy?
Schuh’s return policy is generous. You have up to 365 days to return the shoes you have bought from them.
These shoes must be in unused condition. Shoes that are damaged or worn out cannot be returned.
Dillard’s will accept your return, and you will receive a refund on the original payment method. Dillard’s does not accept returns on certain items, which we will discuss later in this article.
| SCHUH RETURN POLICY | |
|---|---|
| Return Period | 365 Days |
| Return Method | Online or in-store |
| Exchange Period | 365 Days |
| Exchange Method | Online or in-store |
| Refund Period | Within 10 Days |
| Refund Method | Method of Payment |
Can you return an online purchase to the store?
Mostly, yes. It will depend on where you purchased the online item and what store you are going to.
Schuh would charge you EUR if you purchased shoes from them in Ireland. You cannot return shoes to British shops, which applies even if you purchase from a British shop, and it is impossible to return them to an Irish shop.
If you made an online order in a currency other than the one you reside in, you could only return the product to Schuh. Your refund will be issued in the money you originally paid.
How strict is the Schuh return policy?
Although a return policy of 365 days for shoes might seem generous, there will be restrictions.
The shoe must not have been worn. Schuh can resell the shoe if it is in its original packaging.
If you purchased the shoes online, this does not affect your legal rights. Online purchases give you the same rights as in-store to inspect the shoes.
You can try the shoes on and perhaps walk around. You may be eligible for a partial refund if you cause damage to the boots.
Schuh is very strict about shoes, and Schuhs can tell if a shoe has been worn.
Schuh Exchange Policy
Schuh will exchange shoes if the shoes are in unused condition. The shoes can be returned within 365 days.
Schuh Refund Policy
Schuh will refund your purchase if the shoes are unworn, which can be done anytime within one year from purchase.
Does Schuh take returns without a receipt?
Schuh does not accept returns without receipts. You will need the shipping note from the box your shoe arrived in to return an online order.
You can either print the receipt from Schuh’s website or email it to yourself if you don’t have this.
Does Schuh accept returns after 30 days?
Yes. Schuh allows you to return most products within one year of purchase.
Are Schuh returns free?
You can return your order to Schuh with a free returns label. Schuh will deduct PS2.50 from any refunds for online orders that are returned if you do not have my Schuh account. Make sure to sign up before you place your order.
What items Cannot be returned to Schuh?
Shoes worn will not be accepted for return except as part of your warranty.
Schuh socks that have been taken from their packaging will not be accepted for return, regardless of whether they were used.
There are no other restrictions. Schuh will accept clearance items for return.
Does Schuh have free returns?
There is no charge for returns if you go to Schuh.
You will need to pay for postage and packaging if you send your shoes directly to Schuh’s returns department.
You will need to pay EUR3 if you want to return a Schuh purchase in Ireland. This amount will be deducted from the refund, and no fee will be charged for exchanges.
How long do Schuh refunds take?
The Schuh refund will be issued immediately if you go to the store. It can take ten days for the Schuh refund to be processed if the shoes are returned to Schuh’s returns department.
How do I return a parcel from Schuh?
All returns on purchases made in the UK can be sent to:
Schuh Returns
Schuh Ltd
1 Neilson Square
Deans Industrial Estate
LIVINGSTON
West Lothian
UK
EH54 8RQ
All purchases made in Ireland can be sent to:
Schuh. i.e. Returns
Schuh Ltd
122 Patrick Street
Cork
Ireland
T12 YW96
Can I return the shoes after wearing them?
Schuh will not accept shoes that have been worn.
To test the shoes, you can try them on for size. You can’t wear them as shoes, and Schuh wants you to decide if you want them to stay for a while.
This exception is only if the shoe has a warranty. You can return shoes that a manufacturing defect has damaged if they are not in good condition.
Where can I drop off my Schuh returns parcel?
After you have attached the returns label that covers any delivery details, you can drop off your Schuh returns package at any of our locations.
There are thousands of sites in the UK, so you can be sure to find one that suits you. Find your nearest location here.
For more information on your Collect+ delivered to Yodel order, please visit our help and advice page. Don’t forget our app to track your order.
FAQ
Can you return clearance items to Schuh?
Yes. This assumes that the product is unworn. Clearance socks cannot be returned if they have been removed from their packaging.
How will a Schuh refund be issued?
The shoe will be returned to you in the same way that it was paid. If that payment method is not available, Schuh will notify you.
How can I make worn shoes look like new?
To restore the shine to your soles, one of the best ways to clean them is to wash them with dish soap and warm water.
If you have worn the shoes once, can you exchange them?
They can only be returned for exchange or refund if they are not worn and in their original packaging. They can be returned for any reason within 60 days.
However, the item cannot appear to have been worn.
Conclusion
Schuh allows you to return or exchange products within 365 days of purchase, provided they are unworn. Schuh will allow you to return the shoes to a local Schuh shop or their returns department by sending a package.
Schuh’s returns policy can be stringent. Your return or refund may be denied if your shoe is worn beyond the time it was tested for size.