Lowe’s Return Policy: 15 FAQs Answered 2024

Lowe’s Return Policy Without A Receipt Updated 2024

Lowe’s Return Policy: Lowe’s is committed to providing 100% satisfaction for customers. To do this, they’ve devised a policy of return that is reasonable and beneficial for shoppers. 


Most of the time, unopened products can be exchanged within 90 days to receive an entire refund. Some exceptions exist.

We’ll go through some commonly asked Questions FAQ about Lowe’s return policy in the article that follows.

Lowe’s Return Policy

What is Lowe’s Return Policy?

For most products, Lowe’s allows you a return for a complete refund or exchange if the item is in use and is in the initial 90 days following the purchase. 

Business and commercial customers generally have 30 days to return their merchandise, and an ID with a valid photo is required to return in person.

Certain items can only be returned in 30 days but can be used to the extent they’re “like new,” such as appliances and electronics and others, which can be returned within that same period, but they need to be used, such as the outdoor power equipment.

What is Lowe's Return Policy
Return Timeline90 Days
Return MethodBy Mail or In-store
Exchange Timeline90 Days
Exchange MethodBy Mail or In-store
Refund TimelineWithin 10 business days
Refund MethodOriginal method of payment or store credit

 How Do I Return a Lowe’s Product?

There are two methods to return a Lowe’s product. The first is to personally take your item to the service department at a Lowe’s retail store.


You’ll need to present proof of identity with a valid photo. When you’ve received your purchase receipt, it will be helpful to carry it; however, If not, there are usually other methods to prove the purchase.

You can also create the barcode to return via this website.


By Mail

If you’ve purchased your item online and want to return it via post, Lowe’s has streamlined the procedure to do this.

All you have to do is place every component of the goods, or everything that comes with the package into a box print the return slip insert it & attach the shipping label before mailing the item.

How Strict is the Lowe’s Return Policy?

Lowe’s may make some decision to make a discretionary choice regarding the return policies, for instance, in the case where a receipt is not returned.

The nature of this discretion is defined by the returns policy, and, in that sense, the procedure is followed. 

Lowe’s Customer Care at 1-800-445-6937 can answer issues about non-policy returns.

What is the Lowe’s Exchange Policy?

Suppose the product you’re returning meets the requirements of the return policy. 

If it’s defective your can swap it within 90 days of purchase.

What is the Lowe’s Refund Policy?

If you don’t want to return the item & want a refund you can have it in cash credited to your initial payment method or as a credit card in-store.

Credit in-store will not be provided for purchases that were paid with debit cards. Credit only in-store will be provided for purchases made using prepaid cards.

Does Lowe’s Accept Return After 30 Days?

Lowe’s generally accepts returns of up to 90 days. Products that cannot be returned within 30 days are exempt.

The categories that must return within 30 days include televisions and other electronic devices, big appliances, such as microwaves and refrigerators and outdoor power equipment, the trailer, liquid paint, and plumbing equipment such as water heaters.

What Items Cannot be Returned to Lowe’s?

Lowe’s cannot accept returns on products that cover the face, for example, masks. Lowe’s also doesn’t accept returns for credit cards, store credits, or prepaid cards. Y

You will not be able to receive a reimbursement for any work performed by Lowe’s, including installation of the product, or shipping costs to customers, with the exception being due to a Lowe’s mistake.

Who Pays the Return Shipping Charge to Lowe’s?

If you bought online you could return the item for free using the postage label we sent you.

Call Lowe’s Customer Care at 1-800-445-6937 to start the mail-back procedure and establish the pricing if you bought your item in a store.

What About Online Purchases?

The same 90-day refund period applies for purchases made through Lowes.com.

Pre-paid shipping labels are great for many online purchases.

Repackage it with its original packaging, and manual as well as the parts, and ship the item back to us at no cost.

If you have a Lowe’s close, return the product.

Postal returns cost the original postage fee. (if you have any).

What is Lowe’s Return Policy Without a Receipt?

If you do not have a purchase receipt, Lowe’s will be able to locate it by comparing their system with your payment method’s original details and your telephone number or the information on your MyLowe’s credit card.

If you cannot provide these details but can provide an ID with a valid photo, Lowe’s may give you an in-store credit based on the current list price, but this is entirely at the customer’s discretion.

Can You Return Items To Lowe’s Without The Packaging?

The store will take your return, even if you do not have the original packing or box. If you don’t have packaging and an invoice, the management decides. They’ll need the number for your item for the return.

Can I Return Lowe’s Products After Use? Most items must be returned unopened. However, Lowe’s accepts returns on some things in “like-new” condition.

Returns must made within 30 days. They are classified under electronics or TVs, major appliances, liquid painting or plumbing.

Trailers and power equipment for outdoor use cannot returned in the 30-day time frame.

lowe’s return policy without receipt

Lowe’s returns vary by product and store. Lowes will refund or exchange new items with a government ID within 90 days.

Returns without receipts are possible if the item was purchased with a credit or debit card and documented in Lowe’s database.

If they can’t find your cash or check transaction, you may get store credit for the item’s current price.

It’s crucial to remember that some things, including customized goods, clearance goods, and opened software, cannot be returned without a receipt. Furthermore, it’s best to verify with your local Lowe’s shop for their individual return policy as some of them may have more stringent ones.


Can I Return Items on Sale to Lowe’s?

Lowe’s cannot provide refunds or accept returns for clearance items. The manufacturer must contacted for product difficulties.

How Long do Lowe’s Refunds Take?

Lowe’s offers cash refunds as well as credit in-store instantly. If you’re getting your refund made via the primary payment method, like a credit card, refunds can take between 5 and seven business days. 

According to your bank, the refund could take a further week before the refund can be available for you.

Does Lowe’s Have Free Returns?

Lowe’s doesn’t charge any fee for returns they accept in their retail stores. Online purchases received pre-paid shipping labels.

What Is Lowes Customer Service Number?

You can reach them at 18004456937 or The Pro-desk at 184445694776. Call between 8:30 a.m. from seven p.m. (EST) every week.

I Did Not Receive A Prepaid Return Slip With My Order, What Should I Do?

It is possible to visit any local Lowe’s store for a return.

If I Lost My Receipt, Would I Still be Able To Request A Return Or An Exchange?

The receipt can obtained in various ways, like using the credit card you used to purchase it, your account number, MyLowe’s account, or your telephone number. 

Note: In this scenario, Lowe’s, at its discretion, could offer in-store credit equal to the current price.

Where To Report For Damaged Product/Missing Items/Delivery Issues?

You should contact Lowe’s customer care at 1-800-445-6937 or email [email protected] within three days of receiving the item to report the issue.

Where Do I Find The Product Warranty Related Information?

Visit the manufacturer’s website to find the warranty details.   

What Is The Return Window For Lowe’s Account Receivable And Lowe’s Business Account Purchases?

365 days. The initial transaction must done by using LBA or LAR only.


We’ve found that the policy for returning Lowe’s gives you the option to return most items quickly and without cost for a one-to-one of 90 days.

We’ve also looked over and have now a better understanding of the limitations so that there will be no problem should we need the return of our purchases from Lowe’s.


Leave a Comment