Lowe’s Return Policy Without A Receipt (Updated 2022)
Lowe’s Return Policy: Lowe’s is committed to providing 100% satisfaction for customers. To do this, they’ve devised a policy of return that is reasonable and beneficial for shoppers.
Most of the time, unopened products can be exchanged within 90 days to receive an entire refund. However, there are certain exceptions.
In the following article, we’ll review some frequently asked Questions (FAQs) about the return policy of Lowe’s.
What is Lowe’s Return Policy?
For the majority of products, Lowe’s allows you a return for a complete refund or exchange if the item is in use and is in the initial 90 days following the purchase.
Business and commercial customers generally have 30 days to return their merchandise, and an ID with a valid photo is required to return in person.
Certain items can only be returned in 30 days but can be used to the extent they’re “like new,” such as appliances and electronics and others, which can be returned within that same period, but they need to be used, such as the outdoor power equipment.
| Return Timeline | 90 Days |
| Return Method | By Mail or In-store |
| Exchange Timeline | 90 Days |
| Exchange Method | By Mail or In-store |
| Refund Timeline | Within 10 business days |
| Refund Method | Original method of payment or store credit |
How Do I Return a Lowe’s Product?
There are two methods to return a Lowe’s product. The first is to personally take your item to the service department at a Lowe’s retail store.
In-Store
You’ll need to present a proof of identity with a valid photo. When you’ve received your purchase receipt, it will be helpful to carry; however, If not, there are usually other methods to prove the purchase.
You can also create the barcode to return via this website.
By Mail
If you’ve purchased your item online and want to return it via post, Lowe’s has streamlined the procedure to do this.
All you have to do is pack every part of the product, that is to say, everything with the package, into a box, then print and put the return slip inside, and then the shipping label on the outside, and then mail the package to.
How Strict is the Lowe’s Return Policy?
Lowe’s may make some the decision to make a discretionary choice regarding the return policies, for instance, the case where a receipt is not returned.
The nature of this discretion is defined by the returns policy, and, in that sense, the procedure is followed.
Any questions regarding a particular return that isn’t in line with the return policy can be directed by calling Lowe’s Customer Care at 1-800-445-6937.
What is the Lowe’s Exchange Policy?
Suppose the product you’re returning meets the requirements of the return policy.
In that case, You can ask to exchange it for a replacement item within 90 days of purchase if the item you’re returning is defective or has other issues.
What is the Lowe’s Refund Policy?
If you prefer not to return the item and want a refund, you can ask for this, and it will be provided to the customer in cash at the location, credited to the initial payment option, or handed to you as a credit card in-store.
Credit in-store will not be provided for purchases that were paid with debit cards. Credit only in-store will be provided for purchases made using prepaid cards.
Does Lowe’s Accept Returns After 30 Days?
Lowe’s generally accepts returns of up to 90 days. However, there are exceptions for products that cannot be returned within the first 30 days.
The categories that must return within 30 days include televisions and other electronic devices, big appliances, such as microwaves and refrigerators and outdoor power equipment, the trailer, liquid paint and plumbing equipment such as water heaters.
What Items Cannot be Returned to Lowe’s?
Lowe’s cannot accept returns on products that cover the face, for example, masks. Lowe’s also doesn’t accept returns for credit cards, store credits or prepaid cards. Y
You will not be able to receive a reimbursement for any work performed by Lowe’s, including installation of the product, or shipping costs to customers, with the one exception being due to a lowe’s mistake.
Who Pays the Return Shipping Charge to Lowe’s?
If you purchased on the internet, you could utilize the shipping label that was mailed to you in conjunction with the purchase to shipping the item back to us at no cost.
If you purchased your item in any of Lowe’s stores but wish to return it via mail, you’ll need to call Lowe’s Customer Care at 1-800-445-6937 to begin the process and determine the price.
What About Online Purchases?
The same 90-day refund period applies for purchases made through Lowes.com.
Many items purchased on the internet come with a pre-paid shipping label, which is fantastic.
Repackage it with its original packaging, manual as well as the parts, and ship the item back to us at no cost.
You can also take the product back to the local Lowe’s store if you have one nearby.
If you decide to return an item using the post, you’ll be charged the original shipping cost (if you have any).
What is Lowe’s Return Policy Without a Receipt?
If you do not have a purchase receipt, Lowe’s will be able to locate it by comparing their system with your payment method’s original details and your telephone number or the information on your MyLowe’s credit card.
If you cannot provide these details but can provide an ID with a valid photo, Lowe’s may give you an in-store credit based on the current list price, but this is entirely at the customer’s discretion.
Can You Return Items To Lowe’s Without The Packaging?
The store will take your return, even if you do not have the original packing or box. But, if you do not have the packaging and an invoice, it will be at the manager’s discretion. They’ll need the number for your item for the return.
Can I Return Lowe’s Products After Use?
Most items must be returned unopened. However, Lowe’s accepts returns on some things in “like-new” condition.
Items that can be returned are required to be returned in 30 days. They are classified under electronics or TVs, major appliances, liquid painting or plumbing.
Trailers and power equipment for outdoor use cannot be returned in the 30-day time frame.
FAQs
Can I Return Items on Sale to Lowe’s?
Lowe’s cannot provide refunds or accept returns for clearance items. If you encounter issues with the purchased product, you must speak with the manufacturer directly.
How Long do Lowe’s Refunds Take?
Lowe’s offers cash refunds as well as credit in-store instantly. If you’re getting your refund made via the primary payment method, like credit card, refunds can take between 5 and seven business days.
According to your bank, the refund could take a further week before the refund can be available for you.
Does Lowe’s Have Free Returns?
Lowe’s doesn’t charge any fee for returns they accept into their retail stores. If you purchased their product on the internet, you’d have been given a shipping label which has already been pre-paid.
What Is Lowes Customer Service Number?
You can reach them at 18004456937 or The Pro-desk at 184445694776. They are available for calls between 8:30 a.m. from seven p.m. (EST) every week.
I Did Not Receive A Prepaid Return Slip With My Order, What Should I Do?
It is possible to visit any local Lowe’s store for a return.
If I Lost My Receipt, Would I Still Be Able To Request A Return Or An Exchange?
The receipt can be obtained in various ways, like using the credit card you used to purchase it, your account number, MyLowe’s account, or your telephone number.
Note: In this scenario, Lowe’s, at its discretion, could offer in-store credit equal to the current price.
Where To Report For Damaged Product/Missing Items/Delivery Issues?
You should contact Lowe’s customer care at 1-800-445-6937 or email [email protected] within three days of receiving the item to report the issue.
Where Do I Find The Product Warranty Related Information?
Visit the manufacturer’s website to find the warranty details.
What Is The Return Window For Lowe’s Account Receivable And Lowe’s Business Account Purchases?
365 days. The initial transaction must be done by using LBA or LAR only.
Conclusion
We’ve found that the policy for returning Lowe’s gives you the option to return most items quickly and without cost for one-to-one of the 90 days.
We’ve also looked over and have now a better understanding of the limitations so that there will be no problem should we need the return of our purchases from Lowe’s.