Macy’s Return Policy FAQs, Tips & Tricks 2024

A Guide to Macy’s Refund Policy [98% Success]

Macy’s Return Policy: Macy’s wants their customers to be happy with their purchases. They have implemented a return policy, allowing as many as possible. Many items can be suitable for return in a variety of conditions.


In the following article below, we’ll examine some commonly asked questions regarding Macy’s return policies and what you can exchange.

What is Macy’s Return Policy?

Macy’s return policy on most items allows you to return the item within 90 days of its original condition, and you get a complete refund or an exchange. 


There are several exceptions to this rule in terms of the time frame and specific categories of merchandise that aren’t acceptable for returns.

Macy’s Return Policy
In-store or by mail
Return PeriodIn-Store or by mail
Return MethodIn-store or by mail
Exchange Period90 Days
Exchange MethodIn-store or by mail
Refund PeriodWithin 14 Days From Purchase
Refund MethodMethod of Payment

How Do I Return a Macy’s Product?

Macy’s provides customers with two options to return products.

Return to a store

The first choice is to physically return the item to the store along with a receipt. However, this is possible to work around if you don’t possess your permit.


Products purchased in stores or online can be returned to stores. However, items bought in stores can only be returned in-store.

Return by mail

Purchased items online may also be returned via post.

You must package your items and then include return labels once you have posted them.


Macy’s will take care of your refund. If you do not have the returns label yet, get an additional one on Macy’s website.

Can I Return All Macy’s Items?

Certain items bought from the Macy’s store aren’t allowed to be returned or exchanged; ever, however, they an be refunded or exchanged according to Macy’s return policy.

For other customers, the policy for return is different from the standard 90-day period.

These are items which are not returnable:

1. Live plants

2. Macy’s Beauty Box Items

3. Food and beverages

How Strict is Macy’s Return Policy?

Macy’s uses discretion to occasionally offer cash back in-store if you cannot show proof of purchase to allow a return. In addition, as described in their return policies, they are strictly adhered to.

What is Macy’s Exchange Policy?

If you decide to return your item to the store for exchange, it can be completed on the spot. 

You can order the same item again & have it delivered to your location if you mail your return to the retailer.

See also Dicks Sporting Goods Return Policy (2023 Update)

What is Macy’s Refund Policy?

Your refund is applied to your account in precisely the same way that you paid if you provide proof of payment, such as a credit card you used to make the purchase, a receipt, a packing slip, or a return label.

Cash payments made at the county refunded, funded & credit card payments will be deposited to your bank account. Cash payments made online will be added to your account.

If you buy an item, Macy’s will give you store credit equal to the item value. To qualify for this credit, you must submit a bridal registry number, gift receipt, or return label.

You may also receive credit for purchases made at the store if you don’t have evidence of purchase for the lowest price for the item held for the last 180 days. 

However, it’s an option that is discretionary

sow Does online return Policy work

According to Macy’s online return policy, returning an item via mail is straightforward.

The steps you must take to ensure the smoothest possible accessible:

  • Log in to your account at, where you made your purchase.
  • Go to the Orders page within the “My Account section.
  • Input the Order number in the Search Bar.
  • Check out the order details and then click on “Return Item”. 
  • Please provide the reason for the return.
  • Select the method of refund.
  • Make sure you confirm the request. Return requests will be handled.
  • When you have submitted your return request, take the mailer’s label and adhere it to the box where you received the package.
  • Transport the parcel to the nearest UPS drop-off point.
  • Macy’s will be notified of the item/s and begin the exchange or refund as appropriate.

Does Macy’s Accept Returns After 30 Days?

Most Macy’s items can be returned within 90 days from purchase. However, there are many variations to the 90-day return policy. 

Items to take care of personal items, dresses, and watches must be returned within 60 days. Products of Finish Line can only be returned within 45 days after purchase.

Rugs bought on the internet with tech and select brands for maternity, LensCrafters lighting products, and other merchandise purchased at Backstage, Burberry, Louis Vuitton, and Last Act are required to be returned within 30 days after purchase.

Fur Vault products are required to be returned within 15 calendar days. 

Technology accessories, Apple products, and products purchased from Longchamp, Tous, and Gucci can only be returned within 14 days after the purchase. Rugs purchased in physical stores can only be returned within the first seven days after the purchase date.

See also EyeBuyDirect Return Policy


Macy’s will not accept returns on custom-made orders from Alexandre London or any other food or drink or Macy’s Beauty Box products.

Apple Products14 days
RugsBought Online: 30 days
Bought In-store: 7 days
Beauty BoxNon-returnable
Bridal Salon By DemetriosNon-returnable
Cosmetics/Fragrances180 Days
Designer brands14 days
Gourmet food and wineNon-returnable
Jewelry & Watches30 days
Small Electronics30 days

 Macy’s Designer Products Returns:

It is a bit difficult to follow.

Here’s the list of brands and the terms of return to Macy’s:

  • GucciLongchamp Gucci, Longchamp, and all Gucci, Longchamp & Tous There are 14 days to return the item, but only to the Macy’s retailer that stocks the brands.
  • Alexandre London: Custom orders are not qualified to be returned or used for exchange.
  • Burberry30 days for return. For items on sale for 14 days, visit Macy’s Herald Square. All items must have Burberry tags with the appropriate tags and, in the event of a hygiene seal, with a hygiene seal. Acceptance will be granted only upon receipt of the original receipt.
  • Louis Vuitton30 days at Macy’s Herald Square

Does Macy’s Have Free Returns?

Macy’s offers free returns in-store and via mail, with some exceptions.

When returning things to you by postal mail, package them in a box with the return label & send them to the location listed below to take advantage of the free return option.

The things that are not eligible for return free of charge include furniture and area rugs, lamps, gift cards, gourmet gifts and mattresses, wall art, and mirrors.

How long do Macy’s refunds take?

Returns made to any store are handled through Macy’s immediately, and returns made via mail can take up to 10 working days to process before Macy’s will credit your account. 

In both cases, there can be delays of up to a week before the money is available if the return goes to your bank account.

What is Macy’s return policy without a receipt?

Yes, you can return the item to Macy’s without a receipt. They’ll still try to exchange or refund your purchase if you are not the owner of the ticket.

They can look up the details of your purchase in their database if you have your original packing slips, return label, a confirmation email from the order or shipping order, the registry number, or the credit card used to purchase the purchase.

Macy’s Apple Products Returns:

According to Macy’s return policy, Apple products can be returned in fourteen days.

Be aware that Apple products purchased from stores can be returned to Macy’s stores selling Apple products.

In addition, Apple products purchased online can be returned via mail or at the stores of your choice.

Can I Return Items on Sale to Macy’s?

Macy’s will let you return items included in Macy’s Buy One Get One offer. The sum offer, however, will be based on what you spent, not the published price. So the refunds for each item will not be the same as the list price. 

However, they will be added to the total amount, allowing both the free and paid items to be reimbursed.

Macy’s Credit Cards

Like many stores, Macy’s offers credit card offers to their customers. It provides four kinds of cards: Platinum ($1200+ spending using a Macy’s credit card), Gold ($500-$1,199 spent with a Macy’s Card), Silver ($1-$499 spending with Macy’s cards), and Bronze (no limitation).

Each of them gives the following rewards: 5%, 3 percent, 2%, and the chance to earn 1% in rewards

Other benefits include free shipping, discounts on special occasions, and a birthday surprise. Find out more here.

You may lower your expenses using credit cards, improve your credit score, make shopping simpler, & enjoy many other benefits.


Can I return Macy’s products after use?

Macy’s generally accepts the return of products when they’re in their original condition and with original tags. 

However, “gently used” fragrances and cosmetics are excluded.

Who pays the return shipping charge to Macy’s?

If you return an item to Macy’s using the prepaid return label, it will be covered by Macy’s without charge to you. 

Return shipping is your responsibility for non-returnable items.

Will Macy’s accept returns after 180 days?

Yes, Macy’s return policy is 90 days from the date of purchase and must be followed by all customers seeking to return products to get a refund or exchange.


With 90 days to return most products, we’ve learned that Macy’s return policy is an opportunity for shoppers to make the most of their purchases. 

But we’ve also known about the different return conditions available to Macy’s across their range of products and how to use their procedures.


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