Peloton Return, Exchange & Refund Policy 2023

How I Used the Peloton Return Policy – 2023

Peloton Return: Peloton bikes have become a phenomenon in the world in recent times. These fashionable fitness bikes let users take on challenging spinning classes at the convenience of their homes. 


As home-based workouts become increasingly well-known, it’s not surprising that Peloton has seen a rise in its sales worldwide.

Because Peloton bikes are more costly, they are a popular choice for those who are worried about purchasing them when the return procedure isn’t easy. 


In this article, we will look at the return policy of Peloton and answer frequently asked questions about the process.

Peloton Return, Exchange & Refund Policy 2022

What Is Peloton Return Policy?

Peloton has a standard return policy. According to the website of Peloton, in case they are unhappy with their Peloton bike, they can return the bike for a full refund provided that the return takes place within 30 days of the delivery date.


The policy also states that the bike needs to be in perfect condition for it to be allowed by Peloton.

Return Period 30 Days
Return Method Online
Exchange Period 30 Days
Exchange Method Online
Refund Period Within 5-7 Days
Refund Method Method of Payment

Why I bought and then returned the Peloton Guide

This month, I decided that I wanted to include an additional Peloton Guide in my selection of Peloton products. 

We own the original bicycle (purchased in 2016) and a Bike Plus (purchased by 2021). I’m using the Peloton app and Roku TV to do all the non-bike-related classes. 


In addition, I’ll use the Peloton application on my smartphone whenever I’m looking to run Tread classes, as I’m using a standard treadmill.

As you may have guessed, this blog is primarily upon Peloton content. Additionally, since I’ve increased my strength-training regimen since I began following this Hardcore on the Floor calendar, it was logical to include the Guide.

The Guide is intended to measure your performance in strength-related classes. Therefore, I thought that having this measure externally would enhance my training.

Since I already pay for access to all my memberships, I spoke with Peloton support before purchasing the Guide. 

The Guide includes a membership fee if you do not already have one. Peloton refers to it as”the Guide” Peloton All-Access Membership. It’s $24 per month.

How To Return My Peloton Bike

Per the Peloton website, If you find that the Peloton bike isn’t suitable for you, you can start the return procedure by calling their hotline at 1-866-679-9129 or their chat online at 

When you speak to an agent, they’ll request you select an appropriate time for you and schedule the pick-up from the Peloton bike.

How Strict Is The Peloton Return Policy?

It is important to note that the Peloton returns policy is reasonably rigid. They strictly adhere to the 30-day rule, and if you attempt to make a return after the timeframe, you’ll be denied the right to receive the refund.

Peloton Exchange Policy

As of now, Peloton does not have an exchange policy for exchanges. However, some sources online suggest that you can start a business of specific Peloton products by contacting customer support via any of the options listed above.

Peloton Refund Policy

It is important to note that the Peloton Refund Policy is the same as the return policy, and Peloton describes the entire procedure as a “free trial period.” 

The only way to obtain a full refund is to start returns of the Peloton bike or other item within 30 days of delivery. If you attempt to return it after this period, you’ll not be eligible to receive the money back. Unfortunately.

Does Peloton Accept Returns After 30 Days?

Nope. When the 30 days have passed, you will be unable to exchange your Peloton products for a full refund. 

This applies to Peloton bikes, as in other Peloton merchandise. If you decide to return your Peloton products, make sure you make it happen before the 30 days expires.

On their site, you can return your bike within 30 days. However, you’ll be charged the shipping charge of $250+ for bikes and $300plus for treads.

Can I Get a Refund on My Peloton?

You might be eligible for an exchange or refund for your Peloton, depending on the time you purchased it. This is because Peloton gives you 30 days to try it with a money-back assurance.

If at any time during the 30 days, you decide that the product isn’t your style or you’d like to explore something different, You need to contact Peloton and start returning the product. 

If you’d like to start your return today, contact Peloton toll-free at (866) 679-9129. Inform them that the Peloton is still in its trial period of 30 days which is why you’d love to get it back. They’ll use your details to find your sale and assist you with the remainder of the process.

Do I Have to Return my Peloton Treadmill Myself?

If you contact Peloton, they’ll make arrangements for an appointment to pick up their Treadmill. In the same way, they’ll help in setting it up. Once you receive it, they’ll be there to assist you in disassembling it, and they will then unload and remove it.

This is one of the best advantages of the 30-day trial. However, it’s an important reason it is not for everyone to be eligible to participate in the trial. We’ll go over this more thoroughly in the next section.

Does Peloton Have Free Returns?

As per the Peloton website, they offer free returns provided that they are within the specified time frame. However, they do note the weight and size of their bikes, they can not give refunds to customers for the cost of shipping that they paid for their bikes, but they do offer refunds.

There are a few exclusions from this policy, however. For instance, if you reside in Alaska, Hawaii, Puerto Rico, or in the U.S. Virgin Islands, or another location accessible only by ferry, you’re not running to take advantage of the trial at-home offers. 

That means that if you reside in one of these locations, your Peloton purchase cannot be returned regardless of the period.

If you reside in Canada If you are in Canada, the Peloton website states, “Home Trial is not offered to deliveries in remote regions and other regions within the provinces in Ontario, Saskatchewan, Edmonton, Manitoba, Alberta, and British Columbia. 

Home Trial isn’t available in the provinces in Quebec, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Nunavut, Yukon, and the Northwest Territories.”


Can I Return Peloton Products After Use?

When the product is returned to Peloton product within 30 days grace period for home trials, you are allowed to replace them after you have used the products. 

But, Peloton will ensure that the products are returned in a new and good condition. Damage to the product could cause you the expense of a return cost.

How Long Do Peloton Refunds Take?

Following the Peloton website, according to the site, your refund will be sent to the original form of payment within seven working days of Peloton getting your refund.

Will Peloton Refund Shipping Costs?

If you can return the Peloton within the 30-day “trial” period, they will also refund the shipping charges. Similar to it, with the Peloton itself, you’ll already have been debited, and they’ll distribute the cash back to you.

In Conclusion

Peloton bikes look pretty impressive, and their return policy is relatively standard for getting full refunds if you are unhappy with the purchase. We hope that you find this helpful article and enjoy riding!


Leave a Comment