H&M Return Policy 2023

H&M Return Policy: Finally…Here’s Exactly How It Works

H&M Return Policy: If you like shopping for clothes and accessories for your entire family, you’ve likely been familiar with H&M. 

H&M, a significant retailer known worldwide for its clothes. Sometimes we buy items that aren’t the best choice for our family and need the option of returning or exchanging the products. 

Should this be something you must do, read on to find out whether you can return the items to H&M.

H&M Return Policy

About H&M

Hennes & Mauritz, H&M is a well-known clothing retailer for women, men, and kids, with a wide variety of merchandise. 

It is a Swedish multinational business, and Erling Persson was the founder of this firm in the year 1947. 

The company began by catering to women’s clothes, so it was named “Hennes,” which means “her” in Swedish.

H&M is currently present in more than 62 worlds and has approximately 4500 stores across the globe. 

The company also offers online services to 33 countries to ensure greater visibility. The idea and the approach of the business have attracted many more customers over time which allowed them to grow.

About H&M

What is H&M’s return policy?

H&M gives you 30 days to check whether the item you purchased isn’t suitable for you. H&M will offer exchanges and refunds for products for clothing as well as swimming suits (with a hygienic seal) and cosmetics. 

Returns must be made with the original sale receipt and must be made within 30 days of the purchase.

If you wish to exchange an item you purchased at H&M HOME on the internet, it cannot be returned to stores. 

H&M Home items must be sent back via postal post, and H&M can issue a credit to the original payment method. It could be up to 14 business days before the return is processed.

What is H&M's return policy

Return Period 30 Days
Return Method Post or in-store
Exchange Period 30 Days
Exchange Method Post or in-store
Refund Period 7-10 business days
Refund Method Method of Payment

How To Return an item to H&M?

If you own an H&M product that you are planning to return, deliver it to an H&M store along with the original sales receipt to process the return. If you don’t have the original sales receipt, you’ll only get a refund for the amount that the item is selling.

Can you return an online purchase to the store?

If you buy an H&M Home item on the internet, you cannot return it in the H&M store. These items need to be returned via mail.

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Other eligible purchases made online can be returned to the store. If you own an H&M product that you bought online and want to return it to the store, take your receipt in email with your confirmation of shipping email or purchase form in the first 30 days following your purchase. 

In the following 30 days, you can exchange or return the item only at the current price. Any exchanged items must be at least the same value or higher.

How strict is the H&M return policy?

H&M offers a reasonably flexible return policy. For a full reimbursement when you return your purchase, you must have the original sales receipt and submit returns within thirty days. 

It is possible to make a return with no sales receipt after 30 days; in these cases, you will receive a reimbursement of the current price of the returned item.

H&M Return Policy Online

They permit online returns, too, using mail. You’ll need the return label at the store or print it off the online website

After you have published your return labels, all you need to do is just pack your product correctly and without omitting any parts. 

Then you put the label on the top of the box and mail it back to the postal address. The brand that you print will come pre-paid and will be pre-addressed. $5.99 will be subtracted from all refunds.

H&M Return Policy Online

H&M Exchange Policy

If you want to swap an item you bought at H&M, you can take it to an H&M store and make the exchange. 

To facilitate the process, take along your original sale receipt and ensure you complete it within 30 days of purchase.

H&M Refund Policy

H&M will offer an entire refund for items sold with the original sales receipt and received before 30 days from purchase. 

For purchases that do not have the receipt of sale or acquisition within 30 days of the purchase date, you will receive a refund based upon the current sale price of the returning item.

H&M Return Policy In-store

Another way to return your H&M product under an H&M returns policy is to visit the store. The process is free, and you will pay only for the journey in the direction of the shop. 

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Make sure you complete the process before the expiration of 30 days on the day you made the purchase. In addition, it is essential to bring your purchase receipt along with you to prove the purchase.

Does H&M take returns without a receipt?

Yes. Returns that are not accompanied by receipts for sales are accepted for the amount for which the products are being sold.

Does H&M accept returns after 30 days?

Yes. Returns made within 30 days of purchase will not be eligible for an entire refund, but your refund is based on the current sale price.

What items Cannot be returned to H&M?

  • Face masks cannot return to H&M due to safety and health reasons.
  • Any swimwear that is not sealed with the hygienic seal in place is not able to be returned, and neither will underwear and
  • Items marked Final Sale.

How long do H&M refunds take?

H&M refunds may take two to two weeks before the credit will be credited to your account. 

Also, you should allow for two or three calendar cycles to allow the credit to show the credit card bill.

Can I return an H&M product after use?

The items must be free of wear to be returned. Swimwear that is not sealed with a hygienic seal, face masks or underwear won’t be allowed to be replaced.

H&M Return Policy Terms and Conditions

Today, every business needs to establish terms and conditions just as H&M did, to ensure there are no violations in the H and M Return Policy. 

These are the conditions and terms you must be aware of when purchasing or returning an item.

  • After receiving a return label you do not have the return label, call the company.
  • H&M offers traceable solutions for the delivery of your parcel.
  • It isn’t possible to use COD on H&M products.
  • It is possible to return items that fall under the clothing and swimwear that are sealed hygienic and cosmetics.

How to Contact H&M?

If you have any questions, H&M provides a few methods to reach H&M:

  • 24/7 customer service.
  • They also offer assistance through online chats.
  • You can get on a call with them at 855-466-7467(Toll-Free).
  • You can also join them via social media.

Company Overview:

H&M is a fashion retailer. In this article, we’ll discuss H&M’s Return Policy. H&M return policy in depth. The company operates more than 4,400 stores in Sweden across 74 countries. 

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H&M has more than 2 million employees and earned 2480 crores of dollars, and it’s among the most significant worldwide clothing stores. 

H&M is owned by a family business, with the bulk of its shares held by Stefan Persson, one of the founder’s sons, Erling Persson. 


 What is H&M’s extended holiday return policy? 

H&M has an extended return policy for purchases made between November 19 to December 24 during the festive season. 

Items purchased during this period are eligible until January 31 to return to an H&M store. Things that have an authentic sales receipt will be issued an exchange or refund based on the purchase method employed. 

Items with an original Gift receipt can be offered a deal equal to the value of the item being returned.

 What should I do if I buy a recalled item from H&M? 

Sometimes, mistakes occur, and products sold are recalled for different reasons. If you discover the item you purchased that was identified, you should contact H&M customer service immediately. 

Contact H&M customer service by calling 855-466-7467, or you can email customer service via the internet.

 Does H&M give full refunds? 

Yes, H&M will give you a full refund if you have the original sale receipt for purchases made within the past 30 days.

What can I do if I need to return a hazardous item?

If you bought something considered dangerous, like nail polish, perfumes, or pressurized sprays, you’d need to adhere to specific transportation requirements for return. 

Anything that is deemed to be hazardous to be returned must be identified.

LQ Hazmat Label on the shipping box. The label is used to inform the shipping company that the package has flammable materials and is subject to a specific transport need.


When you purchase gifts for your family members in stores or on the internet, it’s beneficial to know the process for returning items in case you require to exchange or return the purchase. 

H&M has an easy return policy that lets customers be satisfied with the options offered.

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