Skechers Return Policy

Skechers Return Policy: USA is an American company that manufactures and sells footwear and accessories based in California, U.S. 

The company has more than 12,600 people and operates more than 3500 stores across the world in 2019. 

Have you ever bought shoes from the company only to experience problems with the size? The return policy for Skechers is easy. If you aren’t satisfied with the quality of products you can easily return to their stores.

Skechers Return Policy

A business wouldn’t like to be a victim of a dissatisfied customer. And, just as they do, Skechers is also dedicated to helping customers obtain what they need. This leads us to a discussion about Skechers Return Policy for Skechers.

This policy permits customers to return their items in many different circumstances. You’ll also know the procedure to follow for your return. What do you need to do the next step? 

If you’re planning to return in the near future, it’s best to keep certain items in your mind. Let’s get started now.

Skechers Return Policy
Return Period45 Days
Return MethodIn-store & Online
Contact Number1 (800) 746-3411
Official WebsiteSkechers

Understanding Skechers’ Return Process

Online Purchases Return Procedure

When you make a purchase through Skechers’ website, the return process is relatively straightforward. Within a specified timeframe, usually 45 days, customers can initiate a return via the online platform.

In-Store Purchases Return Procedure

For items purchased directly from a Skechers retail store, the return process involves visiting the same store. This allows for a swift return experience, provided it adheres to the outlined conditions.

Is Skechers Return Free?

Skechers is able to accept returns free of charge but only to customers. If they accept returning a product, they’ll cover shipping charges for customers who are Skechers members. Non-members must pay for shipping charges when having to return their items.

How to Return Skechers Purchase?

There are two options to return the item you purchased You can either complete an online return or visit the store. It is suggested to read the return policy that was explained earlier prior to starting the process. 

Skechers ‘ store online is referred to as Skechers Direct So don’t be confused. In this article, we’ll go over the return procedure of Skechers’ return policy.

Skechers Return Policy Online

One thing you must note to remember is Skechers Direct purchases are not able to be returned back to Skechers retailer. 

So, if you’ve bought something from Skechers Direct and want to return it, follow this procedure.

  • Log in to the account you created using the details of your Skechers account.
  • Find the order, and then choose “view the order” or utilize the Skechers ordering locator to locate your order.
  • If the details of your order are exact when you have the order details correct, select “return the item” (This will generate a return form)
  • Define the motivation behind the return.
  • The product should be placed in the original packaging, or an unadorned container.
  • The return label must be attached to the item Then, attach the return label on the box’s exterior.
  • Drop off your package at the closest U
  • PS address.
  • Make sure that you’re using the container to store your product, you must take off the labels or stickers that are attached to it, excluding the return shipping labels you created from Skechers.

See also Coach Outlet Return Policy

Skechers Return Policy In-store

This is likely to be the most straightforward method of completing your return. If you bought your Skechers product from Skechers stores or on the internet you can send your purchase to the closest Skechers retail store in America. United States.

These terms and conditions are the same. You are required to return the item within the initial 45 days following purchase. Additionally, the item should return in its original condition in good repair. 

Once the store has examined the item, you could be eligible to get a refund or exchange. Learn more about these options in the report.

What to do to return a purchase from the Skechers store?

If you want to return the item(s) purchased at Skechers Retail Store, you can do so by bringing the item back to Skechers Retail Store or bringing the unused or damaged item(s) to any Skechers retailer in the U.S.

with the original receipt and the original packaging within 45 days from the date you purchased it. You are able to choose an exchange item(s) or return the item for an entire refund or credit.

If the product returns after the 45-day period for returns or the item is damaged, worn or damaged, worn or damaged, or not in its original packaging, Skechers is unable to give a refund to the item.

Please note that if the pair of shoes you purchased were purchased from a Skechers retailer, please review the return policy of our partner company for more information.

Can online purchases be exchanged at the Skechers store?

If you bought the item from You can return the product at any Skechers retailer that is owned by the company in the U.S. Be sure to have a copy of the receipt with you to the store. 

If you don’t bring your receipt then the retailer might not be able to refund back the method of payment the payment was made with.

To print the receipt you received for the purchase, visit Orders and Returns.

Input your purchase number as well as your email address, then choose “Check the Status.”

Select “Need for this item to be returned” on the item(s) to be returned.

Select “Bring the item to us at our shop.”

“Print Receipt”

Be aware that if you have made purchases using AfterPay the retailer would not be able to issue credit for an electronic gift Card Credit.

Return SKECHERS by Mail

If you’re unable to get to the nearest store, Skechers provides you with the option of returning products by sending them back to the retailer.

If you’d like to return a product via mail, follow these steps in the following steps in the website of the business:

See also Costco Furniture Return Policy

To begin the return to begin the return process, click “Orders or Returns” on the website of the company.

Enter your order number and then send your I.D.

Continue pressing “Continue”

There is an item with a “Return Label on the item you’d like to return.

Simply click on “Return Label” and proceed.

Attach the label for return to the item that you wish to return.

You can send your order through UPS. Locate the UPS service center closest to your location by using this link.

A copy of the original invoice or confirmation email is required to process refunds and returns back to that payment option. Skechers reserves its right to deny refunds and restrict refunds if they do not have the original packing list.

Skechers Return Policy, without receipt

To make sure of an open return policy, the company permits returns without a receipt. However, there is a caveat to this policy. 

It isn’t possible to return items purchased via Skechers. Skechers store. It is only possible to return online purchases, without the need for an actual store. 

The representative of the store can find the order details via email. Therefore, you don’t need receipts.

Skechers Exchange policy

Exchanges at SKECHERS

If you’ve purchased something but want to exchange it for something else, then you’ll have to place an order for an alternative item since Skechers is unable to offer exchanges with return shipping. You can make your order to purchase the product you’re looking to purchase from

The company cannot guarantee that the stock is in stock when you try to exchange your purchase.

You are able to exchange the item only after you have completed a complete return. It’s easier to visit the store to exchange your item since you are able to choose the item you would like to exchange on the spot.

If you sell the item you are trading are only able to exchange in exchange for a product that is comparable. In all instances, the representative from Skechers will help you with the exchange process.

 In addition, the Skechers Return Policy that they do not guarantee when they do have an online company they will have the product in the same product.

Skechers Refund Policy

Another option to exchange your item is a refund. If you’ve followed Skechers’ return policy you’ll be able to receive your reimbursement. 

In the majority of instances, Skechers initiates the rebate within a few hours of receiving the return.

There are occasions when your bank can take a few days before you receive your refund. If you are unsure about the acceptance of your return you should verify your email address, as Skechers will inform you if they’ve accepted or denied your return.

Returns are generally made to the payment method used initially through Skechers. Make sure that the item is in good working order and still in its original packaging.

The business needs between 7 and 10 business days to return the item. Below are the return processing companies that accept various payment methods:

See also Sam’s Club Return Policy

It could take a couple of billing cycles before you get the credit card transaction to be visible on your account statement.

However, it may take up to two billing cycles before you receive an amount of credit on your statement.


The most important thing about the Skechers Return Policy is that you are aware of the circumstances, and must know the processes used to produce the item you buy. 

We recommend you read the return policy prior to purchasing and, if you discover something that makes you decide to return the product then you must do it in the shortest time possible or within 45 days.

If you have any questions we can be reached via the comment section. You can also browse other articles, such as the returning policy at Fanatics and the New Balance Return policy.

Skechers has a straightforward return policy for customers. The company requires customers to return their item in its original packaging and the items must be returned in their original packaging. Skechers has a 45-day return period.

Frequently Asked Questions

How long do I have to return or exchange an item?

You have 45 days from the date of purchase to return or exchange most items purchased online or in-store. For Skechers Plus members, the return period is extended to 90 days.

How do I return an item online?

To return an item online, go to and click on the “Orders and Returns” tab. Enter your order number and email address, and then select the item(s) you want to return. You will be able to print a return shipping label.

How do I return an item in-store?

To return an item in-store, bring your item(s) to any Skechers retail store. You will need to have your receipt or order confirmation with you.

What if I don’t have my receipt or order confirmation?

If you don’t have your receipt or order confirmation, Skechers may still be able to process your return if you can provide other proof of purchase, such as a credit card statement or bank statement.

Will I be refunded for the original shipping costs?

If you are returning an item for a full refund, the original shipping costs will be refunded to you. However, if you are exchanging an item, you will be responsible for paying the shipping costs for the new item.

How long will it take to process my return?

Skechers typically process returns within 7-10 business days. Once your return has been processed, you will receive a refund or exchange confirmation.

Can I return an item that I purchased from a Skechers retailer?

Yes, you can return an item that you purchased from a Skechers retailer to any Skechers retail store.

Can I return an item that I purchased from an unauthorized seller?

No, you cannot return an item that you purchased from an unauthorized seller. Skechers will not accept returns for items that are not purchased from an authorized retailer.

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