Princess Polly Return Policy

Welcome to the Princess Polly Return Policy! If you are not satisfied with the product, you can return it with ease.


To make your life easier this article will give you all the information necessary to return this product back to Polly.

Here, you’ll find all the information regarding the Returns Policy on Princess Polly and login and requirements, reviews and products, as well as customer support and the Princess Polly Returns and exchanges Answers to FAQs.


Princess Polly Return Policy

Princess Polly Princess Polly is an online store for clothing that was established in a beachside home located on the Gold Coast, Australia in the year 2010.

Princess Polly is experienced in selling tops, dresses, bottoms, rompers, and swimwear as well as shoes.


In addition, it sells accessories, such as bags, jewelry as well as sunglasses, watches beauty, and more.

What Is Princess Polly Return Policy?

First of all first, First of all, Princess Polly offers the highest quality and best products to their customers. However, if you encounter any issue with the quality or size you can simply return the product.

The third explanation is because it is because that Princess Polly Return time period is timed at 30 days. To protect themselves, they keep the items returned to their facility for three days before sending their items back to the facility for processing.


Finally, you should give them at least six days to process your refund. Based on your bank’s clearing times and the timeframe for refunds, refunds are processed within 7 business days.

Princess Polly Return Policy Details

Return Period 30 Days
Return Method Online Or by Email
Exchange Period Not offered
Exchange Method
Refund Period Within 7 business days (defective items only)
Refund Method Original Method of Payment

Princess Polly: A Brief Overview

Before diving into their return policy, let’s get to know Princess Polly a bit better. Princess Polly is a popular online fashion boutique known for its trendy clothing, accessories, and lifestyle products. They cater to fashion-forward individuals who seek unique and stylish pieces to enhance their wardrobe.

The Importance of a Good Return Policy

A transparent and customer-friendly return policy can build trust and loyalty among shoppers. It assures customers that their satisfaction is a top priority for the brand. Princess Polly recognizes this and has designed its return policy with the customer’s convenience in mind.

Princess Polly Return Policy Overview

Eligibility for Returns

Princess Polly allows returns on most items, but there are certain criteria items must meet to be eligible. Generally, they accept returns on items that are unworn, unwashed, and in their original condition with tags attached.

Return Window

The return window is essential to note. Princess Polly provides a 30-day window from the date of delivery during which you can initiate a return.

Return Process

Returning an item is a straightforward process. You can initiate a return through your Princess Polly account. You’ll need to provide details about the item you’re returning and the reason for the return.

Return Shipping

Princess Polly does not cover the cost of return shipping, so be prepared to handle those expenses yourself.

Exchanges vs. Refunds

Princess Polly offers both exchanges and refunds. You can choose the option that suits your needs best.

Return Conditions

Original Packaging

To qualify for a return, items must be in their original packaging, including any dust bags or boxes.

Unused and Unworn Items

Items must be unused and unworn, with all original tags and labels attached.

Items Excluded from Returns

Some items, such as swimwear, beauty products, and earrings, may not be eligible for returns due to hygiene and safety reasons.

Initiating a Return

To initiate a return, log in to your Princess Polly account and follow the simple steps outlined in the returns section.

Tracking Your Return

Once your return is initiated, you can track its progress through your account.

Processing Time

Princess Polly strives to process returns as quickly as possible, but it may take up to 10 business days for your return to be processed.

Refund Process

Refunds are issued using the original payment method, and you’ll receive an email notification once your refund is processed.

Princess Polly Customer Service

Phone: +1 323-543-7376 (Mon – Fri, 9 am – 3 pm PST)

Email: Please email [email protected] (product is damaged or faulty)

USA Store: Contact Us

Australia Store: Contact here


The Princess Polly return procedure is simple and user-friendly for the user. The company does a fantastic job of taking care of the naive and frustrating aspects that come with returning online items and provides several options to return items.

Princess Polly does not require that there be any reason as to why you’re returning items in the event that the item is in compliance with the return guidelines.

You may decide to return the item within 30 days in case you don’t like the product. If the item was damaged in any way, you have to contact them and the return will be placed at the top priority list.

Princess Polly Return Policy FAQs

How do I start a return?

To start a return, go to the Princess Polly returns page and enter your order number and email address. You will then be able to select the items you want to return and the reason for your return. Once you have submitted your return request, you will receive a pre-paid shipping label.

How do I ship my return?

Once you have received your pre-paid shipping label, pack your return items in the original packaging, if possible. Affix the shipping label to the outside of the package and drop it off at a USPS location.

How long does it take to process a return?

Princess Polly processes returns within 10 business days of receiving them. You will receive an email notification once your return has been processed.

How will I be refunded?

Refunds will be issued to the original form of payment. It may take up to 5 business days for your refund to appear in your account.

Can I exchange an item?

Yes, you can exchange an item for a different size, color, or style. To exchange an item, follow the same steps as for a return, but select “Exchange” as the reason for your return.

Can I return an item I purchased in-store?

Princess Polly does not have physical store locations, so all returns must be made by shipping.

Can I return an item I purchased on sale?

Yes, you can return an item you purchased on sale, but all other return policy restrictions apply.

Can I return an item I purchased internationally?

Yes, you can return an item you purchased internationally, but you will be responsible for the shipping costs.


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