Sephora Return Policy 2023

Sephora Return Policy – Easy Guide For Exchange & Refund

Sephora Return Policy: Did you purchase a product at Sephora and are now trying to figure out how to return the item? What if your item can’t be returned in the first place? The company’s return policy is crucial since no one wants to take the time and effort of going to a store and find that the item cannot be returned.

Sephora Return Policy 2022

About Sephora Return Policy

Following Sephora Return Policy, Sephora accepts returns within 60 days for most products. 

This 60-day period starts from the date you purchased the item. Items purchased through can be returned up to ninety days after purchase by mail

Also, it is essential to note that items purchased at the store can’t be returned via postal mail.

About Sephora Return Policy

Sephora Return Policy Overview

According to Sephora’s policies, they allow return requests upon receipt with receipts in “new or gently used condition” within 30 days from the purchase for full reimbursement.

Returns made within 31-60 days of purchase will be credited with merchandise (you can also apply for changes). They must be approved by the department, so try to take the original packaging if you can.

Returns accompanied by a gift receipt will be credited with the merchandise.

If you are looking for online Sephora return policies, customers can conveniently return the item without cost at any one of the retail locations. 

You can also send back your purchase via mail, and Sephora will give you a free return label.

Sephora Return Policy Overview

But, they cannot reimburse the shipping fee of the purchase unless they made a mistake. It is a good thing that you can receive free shipping if you purchase more than $50 (which we’ve all known isn’t challenging to achieve).

If you want to return the item by mail, include the original packing slips, put them in a box or padded envelope, and then add the Return label onto the package before sending it. The refund could take 2 and 4 weeks to be credited into your account.

What is Sephora’s Return Policy?

Sephora’s return policies state that items purchased from Sephora can return within 60 calendar days from the date of purchase. In addition, the exchange policy stipulates that you can exchange the item in-store for another one if you have the receipt. 

The store offers return extensions during the holiday season, and returns are accepted in-store or on the internet.

This article will provide all the details on the process of returning Sephora merchandise, their policy, the rigour of their return policy, and additional frequently-asked questions regarding returning items to Sephora.

If you purchased an item in-store purchase the same rules apply. However, you have to return the item to the store in the product that has not been opened in good condition and provide the receipt, and you won’t need to complete the Return Request the same way as you would with the online returns.


Return Period 60 Days
Return Method Online or in-store
Exchange Period 60 Days
Exchange Method Online or in-store
Refund Period 7-10 business days
Refund Method Original Method of Payment

How to Return Sephora Products

Used and new products can be exchanged at a Sephora store or sent to the company within 60 days after the purchase. 

If you want to return items in-store, all you have to do is take the item(s) you wish to return. An associate will take care of the return and reimburse your purchase.

However, the method you will receive your funds will depend on the date you return the item.

For products returned within 30 days from purchase, you’ll get a full refund back to the payment method you used to purchase them. If you bought the item using a credit or debit card, your refund would be credited to that card.

If you purchase Paypal, Sephora gift cards, online store credit, or a JC Penney card, you’ll be able to claim your refund in the shape of a Sephora present card.

All returns received between 31 and 60 days following purchase will be reimbursed to customers through Sephora credit in-store. This credit can be used in any physical store, but no official website exists.

If you want to return by mail, go to the website to begin your return. Print the documents that are provided to you, and then wrap your return, and then go to the closest drop-off point. 

If you’re making the return of a gift, it is necessary to contact the number 1-877-SEPHORA (1-877-737-4672) to create an account for gift returns.

Sephora Return Policy in Canada

Sephora accepts returns on items purchased on or any Sephora store in Canada. Similar to its general policy, it offers a 30-day period for you to return your products. The item must be in new condition or used gently for return to be considered.

There are two options available: returning items you bought at, returning them to a stand-alone Sephora retailer, or sending the items via post. 

The procedure is identical to the method discussed above described in the “Process to Return” section.

If you are unhappy with the items you purchase at any Sephora store within Canada, You have just one option of returning them. You need to locate the nearest freestanding Sephora location, where you will be accompanied by the guest service to follow further steps.

Can You Return Online Purchases In-Store?

Purchases made online through Sephora’s official website can be return to the nearest Sephora store. The refund method will depend on the payment method you made on the internet. 

For returns that are made in-store during the initial 30 days following purchase, The following are the procedures of refund:

  • Credit/Debitrefund made to the card that you use to make the purchase
  • For Instacarta debit or credit card that you have of your preference
  • Klarna: a credit or debit card of your preference
  • Sephora gift card: another Sephora gift card
  • JC Penney Credit Card: Sephora gift card
  • Paypal: Sephora gift card
  • Sephora Credit Online: store credit is available to purchase in-store (not on the internet)

For all returns receive within 31-60 days of the original purchase, Store credit that can only be use at physical stores will be grant regardless of the payment method use to make the purchase.

How Do I Return My Sephora Item By Mail?

Go Here to begin with your Sephora online return procedure.

Fill in the information and follow the directions.

You will be asked:

  1. Include with the return shipment Sephora packing slip with the return shipping.
  2. Please place the order in the box provide by the manufacturer or in a seal envelope to ensure it’s safe.
  3. Print the Prepaid Return Label
  4. The package can be dropp off at one of the FedEx locations
  5. It is possible to track the progress of your order using the following link
  6. You will receive an email confirmation after the return process

How Strict is Sephora’s Return Policy?

Regarding rigour, Sephora’s return policy can be more flexible than most locations. Instead of the standard 30 days period, Sephora has a 60-day return period. 

In addition, Sephora will accept products that are fresh and gently use products, meaning it is less likely that you will receive a reject return request.

Sephora Exchange Policy

Sephora’s exchange policies are tied to their general return policies. If you return your brand new or gently use item within the 60-day timeframe, you’re eligible to exchange it in-store.

To exchange your online purchase, start the process of returning your item, and you’ll be able to exchange your item that way. However, the exchange of products in-store will be faster than doing it on the internet.

Sephora Refund Policy

For all brand new and gently use products purchase from Sephora, a Sephora store, Sephora through the web, or a third-party retailer, you are entitle to 60 days to ask for an exchange or refund on your purchase. 

The amount you’ll receive back is contingent upon your purchase payment method and the time you’re returning the damage item.

For returns that are made within 30 days after purchase, you can receive a full reimbursement to the original method of payment, which is the form of a Sephora gift card or credit for in-store merchandising. 

Refund requests made within 31-60 days following when you purchase will earn an in-store credit, which cannot be use towards online purchases.

Does Sephora Take Returns Without a Receipt?

If you don’t have your receipt, Sephora can trace your purchase using the credit card you use or log into the details of your Beauty Insider account. 

If the store associate cannot locate the purchase record, you’ll receive an in-store credit instead of a credit to a credit card.

Does Sephora Take Returns After 30 Days?

Although many companies have a 30-day return timeframe, Sephora will accept returns within 60 days of the date you purchase. 

The method by the manner you get the refund will be contingent on the payment method you use and the period in which you’re returning the item.

What Items Can’t be Returned at Sephora?

Sephora has a very flexible return policy when compare to other stores. Since they will accept open and gently use items, likely, they’ll not deny your request to return them.

But, if you attempt to return an item that clearly shows signs of use are unlikely to take it back as a refund.


Can I Return Sephora Products After Use?

Sephora accepts all items that are in good condition.

How Long do Sephora Refunds Take?

Refunds given at physical Sephora stores are immediate and can be receive within 24-hours, depending on the method of payment you use. 

The only thing to note is that Sephora advises you to wait 30 days after the date your package is deliver to view the refund.

Does Sephora Have Free Returns?

Returns made at Sephora stores or made online are free. There is no need to pay costs for handling or shipping.

Can you return Sephora product after 60 days?

Sephora allows me to return my order within 60 days. Sephora will give you a 60-day grace period to return your order to receive a full refund. Store credit may be available after 60 days, provide you retain your receipt.

Did Sephora’s return policy change?

Sephora has change its return policy from 60 to 30 days for all orders made after August 28, 2019, in both stores and online.

What if I don’t have the box to return my makeup to Sephora?

The box is not required. If you are a Beauty member, the receipt is not require. They will give you store credit.

In Conclusion

Sephora offers a more flexible exchange and returns policy than other businesses. 

With their 60-day return period, as well as their acceptance of use items that are gently use products, you’re much better off having a smooth return of Sephora products than any other retailer.

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