Free People Return Policy

Free People Return Policy: is renowned for its stylish clothing and accessories. However, even the most fashion-forward shoppers occasionally need to return or exchange items.

In this article, we will delve into the details of the Free People Return Policy, guiding you through the process step by step and answering frequently asked questions.

Free People Return Policy

Initiating a Return

How to Start a Return with Free People

Before delving into the specifics of the Free People Return Policy, it’s essential to understand how to initiate a return. Whether you ordered online or purchased from a physical store, Free People provides a straightforward process for returns.

Eligibility Criteria

Free People Return Policy specifies eligibility criteria for returns. To ensure a smooth return process, make sure your item meets these criteria. This includes factors such as the condition of the item and the time frame for initiating the return.

Return Options Available

Free People offers several return options, allowing you to choose the one that best suits your needs. Understanding these options will help you decide how to proceed with your return.

Free People return policy

allows its customers to return their purchases when they aren’t happy with their purchase. will always strive for customers to be satisfied, so you can quickly return the purchase. 

Free People has a very expansive return policy, which allows its customers to return their items within 30 days of the purchase.

In this time frame, you are able to request the full amount or exchange. The product you return must be in its original condition and in its original packaging. 

Check to ensure that the product is not damaged or worn. The item must be in a good and marketable state.

WebsiteFree People
Return time30 days
Return methodIn-store and Online
Refund mediumOriginal payment method & Gift Card
Exchange periodIn-store and Online
Contact 800 309 1500

Return Process Step by Step

Returning an item to Free People is a simple and efficient process. Let’s break it down step by step:

Step 1: Visit the Free People Website

Begin the return process by visiting the official Free People website. This is where you will find the necessary tools and information to initiate your return.

Step 2: Log in to Your Account

Log in to your Free People account. If you made your purchase as a guest, you will need to use the order number provided in your confirmation email to proceed.

Log in to Your Account

Step 3: Select the Order and Item to Return

Once logged in, select the order containing the item you wish to return. Follow the prompts to specify which item(s) you want to return.

Step 4: Choose Your Return Method

Free People offers multiple return methods, including prepaid return labels and in-store returns. Select the option that aligns with your preferences.

Step 5: Print the Return Label

If you choose the prepaid return label option, you can print the label directly from the website. Attach it securely to your package.

Step 6: Package Your Item

Carefully package the item you’re returning, ensuring it’s in its original condition with all tags and packaging.

Step 7: Ship Your Return

If you’re using the prepaid label, drop off your package at the designated shipping location. If you prefer an in-store return, locate your nearest Free People store.

Step 8: Tracking Your Return

Once your return is on its way, you can track its progress on the Free People website. This feature provides transparency and peace of mind during the return process.

Free People’s Refund Policy

How and When Will You Receive Your Refund?

Understanding when and how you’ll receive your refund is crucial. Free People has specific guidelines in place to ensure timely and hassle-free refunds.

Refund Options

Free People offers various refund options to accommodate your preferences. Whether you want a full refund or store credit, they have you covered.

Exceptions and Conditions

It’s important to be aware of any exceptions or conditions outlined in Free People’s refund policy. This section will shed light on circumstances that may affect your refund.

Free People’s Exchange Policy

How to Exchange an Item

If you’d prefer to exchange your item for a different size or color, Free People makes it easy. Learn how to initiate an exchange with clear instructions.

Exchange Process

Exchanging an item with Free People follows a similar process to returns. Understanding the steps involved will help you navigate the exchange smoothly.

Eligibility and Conditions

Like returns, exchanges also have eligibility criteria and conditions. Ensure your item meets these requirements to complete a successful exchange.

Different Products With Their Respective Return Conditions

ProductsProduct ConditionReturn Policy
All other productsProducts should be in an unused, unworn, and undamaged condition30 days return policy
Beauty and Wellness productsThese items should be in unopened condition30 days return policy
Vintage Loves and Vintage RevivalN/AN/A
FP AdditionsThe returns must be made directly to the sellerCheck the seller’s return policy
Swimwear and IntimatesThese items should be unused, and unworn, and must have their sanitary strips in place.30 days return policy
Furniture and oversized itemsMust be in a new-like condition with original packaging and materials.30 days return policy
Gift ReturnsGo to make a gift return30 days return policy

Free People Refund Policy

Type of PaymentWill be refunded inRefund and Credit Policy
Cash1-3 business daysThe refund shall be credited to the bank account
Credit/Debit Card1-3 business daysThe refund shall be credited to the card’s account
Gift/e-Gift Card1-3 business daysYou will get a new gift/e-Gift card for the same amount.

Free People Return Policy Social Media







The company was founded in 1984 by Dick Hayne in 1984, Free People Return Policy has products ranging from $4 up to $2,500. They generate about $1.5 billion in revenues. Don’t be afraid to return the item that you don’t want to make use of.

If you have any queries regarding the subject, write them in the comments section below. We’d be happy to help you with your questions.

FAQs – Free People Return Policy

Can I return items purchased from Free People’s physical stores online?

Yes, you can return items purchased in-store through Free People’s online return process. Be sure to have your original receipt or packing slip.

How long do I have to initiate a return with Free People?

Free People’s return policy allows for returns within 30 days of the purchase date.

What is the typical processing time for a Free People refund?

Free People aims to process refunds within 10-14 business days after receiving the returned item.

Are there any items that cannot be returned to Free People?

Yes, some items, such as final sale items, swimwear, and beauty products, may not be eligible for returns.

Can I exchange an item for a different size or color?

Yes, Free People offers exchanges for size or color. Simply follow the exchange process outlined in the article.

Is there a fee for using Free People’s prepaid return label?

Yes, there is a return shipping fee deducted from your refund when using Free People’s prepaid return label.

What if my item arrives damaged or defective?

If your item is damaged or defective, contact Free People’s customer service for assistance.

Can I return international orders to Free People?

Free People’s return policy applies to both domestic and international orders. However, international returns may have additional requirements.

Is there a limit to the number of returns I can make with Free People?

While Free People does not specify a limit, excessive returns

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