Ulta Return Policy

Ulta Return Policy: Welcome to Ulta, your one-stop destination for all things beauty. Whether you’re a makeup enthusiast or a skincare aficionado, Ulta offers an extensive range of products to cater to your every need.


However, we understand that sometimes, your purchases may not meet your expectations, and that’s where Ulta Return Policy comes into play.

Ulta Return Policy


Ulta Return Policy at a Glance

Before we dive into the nitty-gritty details of Ulta Return Policy, let’s get a quick overview of the key points you need to know.

Timeframe for Returns: Ulta generally accepts returns within 60 days of purchase, both in-store and online.

Condition of the Product: The item must be in its original condition, unused, and unopened for a full refund.


Original Packaging and Receipt: Keep your original packaging and receipt handy, as they are essential for processing returns.

Exceptions and Special Cases: Some products may have specific return restrictions or requirements.

Making Your Return

Returning a product to Ulta is a straightforward process, but it’s essential to understand the various methods available to you.


In-Store Returns

If you prefer the convenience of returning items in person, you can visit any Ulta Beauty store near you.

Simply bring the product, the original packaging, and your receipt to the store, and the friendly staff will assist you with your return.

Online Returns

For those who made their purchase on Ulta’s website, you have the option to initiate your return online. This method is especially convenient if you’d rather avoid a trip to the store.

To begin your online return, log in to your Ulta account, go to your order history, and select the item you wish to return.

Follow the prompts to print a return label and packing slip. Then, pack the item securely and ship it back to Ulta using the provided label.

Mail-In Returns

Ulta also offers a mail-in return option if you prefer to handle the return process through the mail.

Follow the same steps as online returns, but instead of dropping off the item at a store, you’ll ship it back to Ulta. Be sure to include the packing slip and return label.

Ulta Exchange Policy

Sometimes, you may want to exchange a product rather than return it. Ulta accommodates exchanges for eligible items.

Product Exchanges

You can exchange a product for the same item if it’s available in the store. If the desired item is out of stock, Ulta will process it as a return, and you’ll receive a refund.

In-Store vs. Online Exchanges

In-store exchanges are typically quicker, as you can immediately choose a replacement product. Online exchanges may take longer due to shipping times.

Exchange Restrictions

Some products, like personalized items, may not be eligible for exchange. Be sure to check Ulta’s exchange policy for specific details.

Refund Process

Understanding how and when you’ll receive your refund is essential.

Payment Methods

Your refund will generally be credited to the original payment method used for the purchase. Keep in mind that refunds to credit cards may take a few business days to reflect in your account.

Refund Timeframes

Ulta aims to process refunds promptly. However, the exact timeframe may vary depending on your bank or payment method. Check your account within a few business days after initiating the return for updates.

Refund Exceptions

Certain items, such as gift cards, may not be refundable. Ulta may also refuse refunds if the item is not in its original condition or if it’s past the return window.

Return Policy for Different Product Categories

Ulta offers a wide range of beauty products, each with its own considerations when it comes to returns.

Makeup and Skincare

Most makeup and skincare products can be returned within 60 days, provided they are in their original, unopened condition.


Haircare items, including shampoos, conditioners, and styling products, fall under the same 60-day return window.


Fragrances can also be returned within 60 days if they are unopened and in their original packaging.

Tools and Accessories

Tools like hair straighteners, curling irons, and beauty accessories can be returned within 60 days, as long as they are unused and in their original packaging.

Returning Gift Items

Gift returns can be a bit more complex, but Ulta has guidelines in place to make the process easier.

How to Handle Gift Returns

If you received a gift from Ulta and wish to return it, you can do so in-store or through the mail. However, you’ll typically receive a refund in the form of an Ulta gift card.

Gift Card Refunds

Refunds for gift returns are usually issued in the form of an Ulta gift card, which can be used for future purchases.

Ulta Beauty’s Ultimate Rewards Program

If you’re an Ultimate Rewards member, it’s important to understand how returns may affect your membership.

Impact on Returns

Returning items may result in a deduction of points or rewards from your Ultimate Rewards account. Be mindful of this when making returns.

Points and Rewards

You can earn points on your Ultimate Rewards card with each purchase, which can be redeemed for discounts on future purchases. Returns may affect your point balance, so keep an eye on your rewards account.

Ulta COVID-19 Adjustments

The COVID-19 pandemic brought about some temporary changes to Ulta Return Policy and safety measures.

Safety Measures

Ulta implemented safety protocols in response to the pandemic. Be prepared for additional health and safety measures when returning items in-store.

Temporary Policy Changes

During the pandemic, Ulta extended its return window to provide customers with more flexibility. However, these adjustments may have reverted to their standard policy, so always check for the latest updates.

Tips for a Smooth Return

To ensure a hassle-free return experience, consider these tips:

  • Keep all receipts and packaging.
  • Check the condition of the product before returning it.
  • Familiarize yourself with Ulta’s policies and timeframes.

Details of Ulta Return Policy

Information Details
Website https://www.ulta.com/
Return Period 60 days
Refund Method Original Payment Method
Text Number 309-650-8582
Mediums Online (via mail), In-store
Chat Hours Chat on the website AM-11 PM CT, 7 days a week
Phone Support 1-866-983-85827 AM-11 PM CT, 7 days a week
Email Email at ULTA’s website

Return Policy Social Media






Ulta Return Policy’s customer-centric approach to returns ensures that you can shop with confidence, knowing that you have options if your purchase doesn’t meet your expectations.

Whether you prefer in-store or online returns, Ulta strives to make the process as straightforward as possible, so you can continue exploring their vast selection of beauty products worry-free.

Frequently Asked Questions (FAQs)

Can I return an opened makeup product?

Typically, opened makeup products can be returned within 60 days, but it’s best to check Ulta’s specific guidelines for exceptions.

What if I don’t have the original receipt?

While a receipt is usually required for returns, Ulta may be able to assist you with returns without it. Contact their customer service for guidance.

Are there any shipping fees for online returns?

Ulta typically provides a prepaid return label for online returns, so there shouldn’t be additional shipping fees.

Can I return a gift I received from Ulta?

Yes, you can return gifts, but be prepared to receive a refund in the form of an Ulta gift card.

How long does it take to process a return?

Refund processing times can vary depending on your payment method and bank, but it usually takes a few business days.

Are there any restocking fees?

Ulta generally does not charge restocking fees for returns.

Can I return a used hair styling tool?

Hair styling tools can typically be returned within 60 days if they are unused and in their original packaging.

Is there a limit to the number of items I can return?

While Ulta doesn’t specify a strict limit, excessive returns may be subject to review.

What if I received a damaged product?

Contact Ulta’s customer service to report the issue and initiate a return or exchange.

How do I check my Ultimate Rewards points after a return?

Log in to your Ultimate Rewards account online or use the mobile app to check your point balance after a return.


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