Ikea Return Policy

​Ikea Return Policy: Ikea is a popular​​ furniture retailer​​ that offers a​​ wide range of​​ products for​​ the home. While​​ Ikea strives​​ to provide high​​-quality outcomes​​, there may be​​ times when clients​​ need to return​​ an item.

This​​ article will​​ explore the Ikea​​ return policy​​ in detail, including​​ what things are​​ eligible for​​ a return, how to​​ create a return​​, and what to​​ expect during​​ the return procedure​​.​

ikea mattress return policy

What is the Ikea Return Policy?

Ikea’s return policy is simple. Ikea’s return policy permits customers to return most of their purchases within 365 days after purchase for a complete swap or refund.

The products are required, the items in the initial package and their condition, and the purchaser must show acceptable proof of investment like an invoice or receipt.

Certain items, like mattresses, custom-made items, and other assembled items, may have different returns policies. Customers should visit the product page and contact client service for more points.

Ikea Return Policy

What Items are Eligible for Return?

Most items you purchase from Ikea are acceptable for return, including furnishings, home decor, and kitchenware. But, some products may have other returns policies, for instance:

  1. Custom-Made Products: Customized items, like wardrobes and sofas, may have separate policies for return based on the item and other customization options.
  2. Mattresses The mattress may have a 365-day refund policy. However, the mattress must remain in the original packaging, and customers must show acceptable evidence of the investment.
  3. Assembly Items objects, such as furniture the purchaser has put together, may have other return policies based on the development and its condition.

Customers should go to the product’s page and contact customer service for more details on the return policy detailed to products.

How Many Return Days Do I Have at IKEA?

365 return days, to be exact.

Yes, you have exactly 1-year from your original purchase date to return items to IKEA.

They call it their “No-Nonsense” policy, and it’s pretty darn generous.

How to Initiate a Return?

To initiate the return process, the customer can go via the next steps to initiate a return:

  1. Gather the Required Details Gather Required Information: Customers should gather all the information needed for producing the Item. This includes the Item (s) to be returned, as well as the reasoning behind the recovery, as well as an original document of the purchase.
  2. Contact Customer Service can contact Ikea Customer Service via email or chat to begin the return. Customer service will give you procedures on the best way to ship back your Item (s) and may ask for more details, including images of the Article (s) to be returned.
  3. Refund the Item (s) Customer can send an item(s) to the Ikea retailer or by post. If they decide to return by mail, the customer should adhere to the procedures given by customer service and make sure they have items returned promptly. Item (s) are adequately packaged and identified.

How To Return Products to Ikea Without a Receipt

Ikea has required a receipt to return purchases since 2020. If you don’t have a receipt, a reimbursement is nonetheless likely if you can locate the receipt in your plan by looking at one of the following options.

  • Credit or debit card number
  • Gift card number
  • Order number, if purchased online

If they can find your receipt or proof of buy, you may not be able to get a refund, but you could still be suitable for product credit.

Your eligibility for this credit would be at Ikea’s discretion and would most likely be for the lowest selling price of the purchased item.

Ultimately, it is in your best interest to hold onto the receipt until you’re absolutely certain you won’t be returning your items.

What to Expect During the Return Process?

In the process of returning, clients can anticipate the following:

  • Refund or exchange clients can opt to receive a full refund or exchange of the article(s) that are being returned.
  • Processing time: The time to process returns may differ based on the item(s) that are being returned as well as the return method. Customers should call customer service for more details on processing times.
  • Refund Method Refunds will be completed in the same manner of payment That was used to pay for the initial investment unless determined by customer service.
  • Shipping Costs The Customer may be responsible for shipping costs associated with returning The article(s) except If you can prove the item(s) Are faulty or damaged.

What About Returning Online Purchases?

When buying items from the IKEA website, your return options differ slightly.

Specifically, you only have 14 days after your purchase to return items via the mail or home pickup for large items.

After 14 days, you must return online purchases to the IKEA warehouse.

Keep your online receipt or packing slip to make the return go smoothly.

Note: Items bought in-store CANNOT be returned via the mail or online. They must be brought back to your local IKEA.

What About Returning a Gift to IKEA?

If you have the gift receipt, no problem.

Return the item and receive store credit for the item’s purchase price.

If you ask for cash instead of store credit, that may be okay.

There’s no policy in place either way, and it’s left up to the discretion of the individual store.

If you don’t have the receipt, it becomes very difficult to return the item as they won’t even give you store credit.

An IKEA representative told me that the “purchase holder will need to contact IKEA or take the item back to the store as they have purchased it.”

Exceptions to Ikea’s Return Policy

As with most policies, there are still rare exceptions. Ikea’s return policy is no different — certain items cannot be returned or have a much shorter window of time during which you can return them.

For example, you cannot return a mattress for a refund but instead have 90 days to exchange it for another mattress.

You can only do this once, after which the mattress sale is final. There are also other items that cannot be returned under any circumstances.

As-is products
Custom countertops
Cut fabric

Additionally, all items must be In Their original condition To be eligible for refund or exchange — meaning that if the item Is soiled, stained, or damaged after you bought it, you will not be able To return it.

ikea customer service

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Ikea’s return policy is simple. Ikea’s return policy permits customers to return most of their purchases within one year of purchase for full reimbursement or exchange.

Customers should make sure that they have the item(s) that are being returned in the original packaging and their original condition and also possess valid evidence of purchase.

Certain products may have different return policies for custom-made items, like beds or made-to-order products.

Customers can request an exchange by contacting client service and be assured of either a refund or business, as well as processing time and shipping costs.

In general, Ikea’s return policy is designed to provide Ikea returns policies are designed to give customers freedom and security when purchasing home furniture.


Q.1 What is the IKEA return policy?

ANS. Customers can return new, unopened IKEA products with verified proof of purchase within 365 days for a full refund.

With confirmation of purchase, customers can return open merchandise within 180 days for a full refund.

Q.2 What items are eligible for return?

ANS. IKEA accepts returns on most furniture, home decor, and kitchenware. Custom-made, assembled, and mattress items may have separate return procedures. For item-specific return policies, customers should consult the product page or customer service.

Q.3 What is the process for returning an item?

ANS. Customers can return items to IKEA stores with documented proof of purchase or online. Customer care can assist with returns.

Q.4 What is the time frame for returning an item?

ANS. With evidence of purchase, customers can return new and unopened products within 365 days and open products within 180 days.

Q.5 What is the refund policy?

ANS. Refunds will be provided in the original payment method. Only the receipt’s net price will be returned.

Q.6 Can I return items purchased online?

ANS. Yes, customers can return items purchased online by mail or in-store. Customers should keep their online receipt or packing slip to make the return process smoother

Q.7 What is the process for returning items purchased online?

ANS. Customers can return papers online by filling out the return form and following the instructions. Returns can be made by mail or in-store.

Q.8 What is the time frame for returning items purchased online?

ANS. Customers have 14 days after their purchase to return items via mail or home pickup for large items. After 14 days, customers must return online purchases to the IKEA warehouse

Q.9 What if my item is damaged?

ANS. IKEA may send pieces from a store if only one part is damaged. Visit an IKEA store with the damaged goods or part(s) and order confirmation or receipt for the fastest resolution. If they can’t, they can call IKEA US Customer Support.

Q.10 What if I have a custom-made product or a mattress to return?

ANS. Custom-made products and mattresses have various return policies depending on the product and customization options. For item-specific return policies, customers should consult the product page or customer service.

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