Mattress Firm Return Policy

Mattress Firm Return Policy: When it comes time to purchase a mattress for the first time finding the ideal mattress isn’t easy. Things like support, comfort, and preferences for sleep differ from person to person.

Fortunately, Mattress Firm understands this and offers a customer-friendly return policy that ensures you can rest easy with your purchase.

In this guide, we will delve into the details of the Mattress Firm Return Policy, including how it works, what you need to know, and customer experiences.

Mattress Firm Return Policy

Understanding the Importance of a Mattress Return Policy

The significance of a robust Mattress Return Policy cannot be overstated. A mattress is a significant investment in your well-being, affecting the quality of your sleep, and ultimately, your health.

Recognizing this, Mattress Firm aims to make the buying process as stress-free as possible with their return policy.

What Is Mattress Firm?

Before we delve into the return policy, it’s essential to understand Mattress Firm as a company. Mattress Firm is a well-known mattress retailer with numerous locations across the United States.

They offer a wide range of mattress brands, styles, and accessories, ensuring that customers have plenty of choices.

Mattress Firm Return Policy Overview

Return Period

Mattress Firm offers a generous return period, typically within 120 nights of your original mattress purchase. This extended timeframe allows you to thoroughly test your new mattress and determine if it suits your sleep needs.

Return Eligibility

To be eligible for a return, your mattress must be in excellent condition and free from damage. Mattress Firm’s return policy typically requires that the mattress be clean and undamaged.

Return Period120 Nights
Return MethodBy Mail
Exchange Period120 Nights
Exchange MethodBy Mail
Refund PeriodWithin 7-10 days
Refund MethodMethod of Payment

See also Warby Parker Return Policy

In-Store Returns

If you prefer the in-store experience, returning a mattress is straightforward at Mattress Firm. Here’s a step-by-step process to guide you:

  1. Visit the Mattress Firm store where you made your purchase.
  2. Speak to a store associate and let them know you want to initiate a return.
  3. They will guide you through the necessary paperwork and inspection.
  4. Once approved, you can choose a new mattress or opt for a refund.

Online Returns

For those who made their purchase online, the return process is equally convenient:

  1. Contact Mattress Firm’s customer service to initiate the return.
  2. They will guide you through the return process, which may include scheduling a pickup.
  3. Once the mattress is inspected and approved, you can opt for a refund or a new mattress.

Mattress Firm Exchange Policy

If you’re not entirely satisfied with your mattress but don’t want a refund, Mattress Firm offers an exchange policy.

You can exchange your mattress for one with a different comfort level or brand, ensuring you find the perfect fit.

Mattress Warranty vs. Return Policy

It’s important to remember that the mattress warranty and return policies aren’t identical. The warranty covers any defects or issues that can occur with the mattress over time and the return policy is focused on the satisfaction of customers.

Common Reasons for Returning a Mattress

People return mattresses for various reasons, including discomfort, firmness level, or even changes in personal preferences. It’s crucial to understand why you want to return your mattress to ensure the best outcome.

Tips for a Successful Mattress Return

To make your mattress return process as smooth as possible, consider these tips:

See also Torrid Return Policy

  • Keep the original packaging.
  • Use a mattress protector to maintain the mattress’s condition.
  • Document any issues or concerns with the mattress.
  • Follow the return process carefully.

Customer Experiences with Mattress Firm Return Policy

Many customers have praised Mattress Firm for their hassle-free return process. By providing flexible options for in-store and online returns, they’ve gained a reputation for putting customer satisfaction first.

In conclusion, the Mattress Firm Return Policy is designed to make your mattress shopping experience stress-free and enjoyable. With a generous return period and straightforward processes, they prioritize your satisfaction.

Mattress Firm Refund Policy

In accordance with Mattress Firm Return Policy, you will only be eligible for an exchange in the event that you return an item within 120 days from the day of the purchase. The time to refund depends on the method of payment used to purchase the product. 

It may take about seven days to process the amount paid with a credit or debit card, cash, or cheque. Additionally, it could take up to two months for payments that be financed.

Mattress Firm Refund Policy
Refund Period7 Days
Refund MethodOriginal Form of Payment

Customer Service Hours

Call us – (833) 926-3948

Live Chat Assistance
Monday & Saturday8:00 am to 9:00 pm CST
Sunday8:00 am to 7:00 pm CST
Live Phone Assistance
Monday & Friday8:00 am to 5:00 pm CST 

Mattress Firm Return Policy Social Media







The Mattress Firm Return Policy is designed to ensure customer satisfaction and provide a hassle-free shopping experience.

See also Madewell Return Policy

By familiarizing yourself with its terms and conditions, you can confidently shop for your dream mattress, knowing that your investment is protected.

Remember to keep your mattress in like-new condition, initiate the return process within 120 days, and enjoy the flexibility of exchanges. Mattress shopping has never been easier.

Frequently Asked Questions (FAQs)

What is the return period for Mattress Firm?

The return period can vary depending on the specific mattress you purchased, but it typically ranges from 120 to 365 days. Be sure to check your mattress’s trial period for the exact duration.

How can I initiate a return?

To start the return process, simply contact Mattress Firm’s customer service. They will guide you through the steps, ensuring a smooth and stress-free return experience.

Do I need to keep the original packaging?

While it’s advisable to keep the original packaging, Mattress Firm doesn’t require it for a return. The company’s goal is to make the return process as convenient as possible for you.

Is there a fee for returning a mattress?

In most cases, Mattress Firm offers free returns. However, it’s a good idea to double-check with their customer service team to confirm if any fees apply to your specific purchase.

What happens to the returned mattresses?

Mattresses returned to Mattress Firm aren’t resold. Instead, the company typically donates them to local charities or disposes of them in an environmentally responsible manner.

Can I exchange my mattress?

Yes, you can. Mattress Firm allows customers to exchange their mattress for another model during the trial period, provided the new mattress is of equal or greater value.

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