Madewell Return Policy

Madewell Return Policy: is renowned for its stylish clothing and accessories, but what if you’re not entirely satisfied with your purchase? No worries! Madewell offers a return policy that strives to make the process as hassle-free as possible.

Whether you bought your items in-store or online, this article will guide you through the steps of returning or exchanging your Madewell purchase.

Madewell Return Policy

What is the Madewell Return Policy?

Madewell is an apparel label that was established around 1937, as a company for workwear. The brand was purchased from J.Crew at the end of 2006 and launched as a woman’s clothing collection with a focus on high-end jeans and classic, timeless fashion.

Madewell is well-known for its jeans, but also its selection of clothes accessories, shoes, and other items which are made to be flexible comfortable, and comfortable to wear.

Madewell operates physical retail stores as well as an online retailer. It has more than 130 stores across the United States, as well as an online store that lets customers browse through the entire selection of Madewell’s shoes, clothing, and accessories. 

Customers can also access Madewell’s website Madewell website to locate the nearest store check the store’s hours and schedule appointments in-store.

To be a Madewell Insider, clients are able to sign up for a complimentary membership program that provides benefits like no-cost shipping, returns and delivery gift ideas, and earlier access to sales and brand-new products. 

Madewell also provides a range of online services, including online order pickup in select stores as well as virtual styling appointments and a recycling program for denim.

Return Eligibility

Clothing and Accessories

Most Madewell clothing and accessory items are eligible for return within the 30-day window. To be eligible, the items must be in their original condition with tags attached.

Swimwear and Intimates

Swimwear and intimate apparel are subject to stricter return policies due to hygiene considerations. Madewell only accepts returns for these items if they are unworn and in their original packaging.

How to Initiate a Return

Initiating a return with Madewell is a straightforward process:

In-Store Returns: If you made your purchase at a Madewell store, simply bring the items, along with your original receipt, to the store for processing.

Online Returns: If you ordered online, visit the Madewell website and follow the instructions for initiating an online return. You’ll need your order number and shipping zip code.

Return Shipping

When returning items purchased online, you are responsible for the return shipping costs. Madewell recommends using their prepaid shipping label, which will deduct a flat fee from your refund. This label makes the process easy and convenient.

Return Process Timeline

Once Madewell receives your return, it typically takes 7-10 business days to process and inspect the items. After this, you will receive a confirmation email regarding your refund or exchange.

Refund Options

Madewell offers two options for refunds:

Original Payment Method: If you paid with a credit card, your refund will be credited back to the same card. This process usually takes a few business days to reflect in your account.

Gift Card: Alternatively, you can opt for a refund in the form of a Madewell gift card, which allows you to shop at your convenience.


If you wish to exchange your item for a different size, color, or style, Madewell offers an exchange option both in-store and online. Simply indicate your preference when initiating the return.

Returning a Gift

Returning a gift from Madewell is hassle-free. You can return it for a Madewell gift card, which gives you the flexibility to choose the perfect item for yourself.

Defective or Damaged Items

If you receive an item that is defective or damaged, contact Madewell’s customer service within 30 days of receiving the item. They will assist you in arranging a return or exchange.

Returning Final Sale Items

Please note that Madewell’s final sale items are not eligible for return or exchange. Be sure to review your order carefully before making a purchase decision.

International Returns

For international customers, Madewell provides specific return instructions on their website. The process may vary based on your location, so be sure to follow the guidelines provided.


Madewell Return Policy is designed to make your shopping experience worry-free. By understanding their guidelines and timelines, you can confidently make purchases knowing that returns and exchanges are convenient options if needed.

Remember to keep your receipt and review the condition requirements for returning specific items. Happy shopping!

Frequently Asked Questions (FAQs)

Can I return worn items?

Madewell only accepts returns for items in their original condition.

What if I lost my receipt?

You may still be able to return your item by contacting Madewell’s customer service.

How long does it take to receive a refund?

Refunds typically take a few business days after processing.

Can I return items from other retailers at Madewell stores?

Madewell only accepts returns for items purchased at Madewell.

Are shipping fees refundable?

Shipping fees are non-refundable unless the item is defective or damaged.

Can I exchange an online purchase in-store?

Yes, Madewell allows in-store exchanges for online purchases.

What is the return policy for international orders?

International return policies vary; consult Madewell’s website for details.

Is there a time limit for returning gifts?

Gifts can be returned within 30 days of receipt.

Can I return swimwear or intimate apparel?

These items must be unworn and in their original packaging.

What is the return policy for final sale items?

Final sale items are non-returnable and non-exchangeable.

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