Crate and Barrel Return Policy

Crate and Barrel Return Policy, a popular home furnishing and decor store, offers a comprehensive return policy that ensures customer satisfaction.


Understanding the return policy of a retailer is essential to guarantee a smooth shopping experience.

In this article, we’ll dive into the details of Crate and Barrel Return Policy, helping you grasp its ins and outs.

Crate and Barrel Return Policy

Return Eligibility

Items eligible for return

Crate and Barrel allow returns for most items within 90 days of purchase. This includes furniture, home decor, kitchenware, and other products. Whether you’ve changed your mind or discovered an issue with your purchase, eligible items can be returned hassle-free.

Items not eligible for return

However, not all items are returnable. Items such as custom-made or personalized products cannot be returned unless they are damaged or defective. Additionally, some large items may have different return conditions, which we will explore later.

Details of Crate and Barrel Returns

WebsiteCrate & Barrel
Return PeriodFor Non-furniture Items: 90 days
For Furniture: 30 days
Exchange PeriodFor Non-furniture Items: 90 days
For Furniture: 30 days
Return MethodOnline, In-Store, Mail
Chat Hours8 am-11 pm CT
Phone SupportPHONE: Monday-Friday: 8 am-7 pm CT Saturday-Sunday: 8 am-6 pm CT
TEXT: Monday-Friday: 8 am-7 pm CT Saturday-Sunday: 8 am-6 pm CT
Customer ServiceCall: 800-967-6697
Text: 312-779-1979

Return Methods

Crate and Barrel provides customers with multiple methods to initiate a return. This flexibility ensures that returning an item aligns with your convenience.


In-store returns

If there’s a Crate and Barrel store nearby, you can return your items there. Just bring your purchase and proof of payment. Store staff will guide you through the process and assist with any questions you may have.

Online returns

For online purchases, you can start the return process through the Crate and Barrel website. This method is perfect if you prefer the convenience of handling your return from home.

See also Coach Outlet Return Policy


Return by mail

Crate and Barrel also offer the option to return items by mail. The store provides a prepaid return label, making the process straightforward. This is especially handy for larger items that you can’t transport to a physical store.

Return Process

Step-by-step guide for returns

The return process at Crate and Barrel is relatively straightforward. You’ll need to provide your proof of purchase, and the staff will guide you through the necessary steps. For online returns, you can start the process on the website and follow the instructions.

Return timeframe and conditions

To ensure a successful return, it’s essential to be aware of Crate and Barrel’s time frame. Most items must be returned within 90 days, while gift returns have a more extended period. Items returned must be in their original condition and packaging.

Refund and exchange options

Crate and Barrel provides customers with options for refunds or exchanges. You can receive a refund to your original payment method or choose to exchange the item for something else you prefer. This flexibility caters to your specific needs.

Exceptions and Special Cases

Furniture and large item returns

Large items, such as furniture and some oversized products, have special return conditions. Crate and Barrel may arrange for a pickup of these items, ensuring a smooth return process.

Gift returns

Gift returns are hassle-free at Crate and Barrel. You can return or exchange items you received as gifts, even without the original receipt.

Final sale items

Items marked as “final sale” have different return conditions. They are typically non-returnable, so be sure about your purchase before buying final sale items.

Returns without a receipt

If you lose your receipt, Crate and Barrel may still accept your return, but the refund process might be more complex. They will attempt to locate your purchase in their system.

See also Warby Parker Return Policy

Customer Experience

Crate and Barrel values its customers and aims to provide top-notch service throughout the return process.

Customer service and support

Should you encounter any issues or have questions about your return, Crate and Barrel’s customer service is available to assist. You can contact them via phone or email, and they will address your concerns promptly.

How Crate and Barrel handles damaged or defective items

Crate and Barrel is committed to providing quality products. If your item arrives damaged or defective, they will arrange for a replacement or repair, ensuring your satisfaction.

Handling of lost or stolen packages

If your package is lost or stolen during delivery, Crate and Barrel will work with the shipping carrier to resolve the issue and ensure you receive your order.

Tips for Hassle-Free Returns

To make your return experience as smooth as possible, here are some helpful tips:

Properly packaging returned items

When returning items by mail, ensure they are securely packaged to prevent damage during transit. Use the original packaging whenever possible.

Keeping track of return paperwork

Hold onto your proof of purchase and any return-related paperwork until your return is processed. This will make the process more efficient.

Checking for promotions and discounts on future purchases

Crate and Barrel often run promotions and discounts. Keep an eye on their website for any ongoing deals that you can take advantage of.

Crate and Barrel Customer Service Hours

DayChat Hours (CT)Call Hours (CT)
Monday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Tuesday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Wednesday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Thursday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Friday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Saturday8:00 AM – 11:00 PM8:00 AM – 6:00 PM
Sunday8:00 AM – 11:00 PM8:00 AM – 6:00 PM

See also Aldi Return Policy

Crate & Barrel Contact Details

You can call Crate & Barrel at 800-967-6696 and text them at 312-779-1979

Crate and Barrel Social Media






Crate and Barrel Return Policy is designed to make your shopping experience worry-free.

With a generous 90-day return window and options for in-store returns or return shipping, you can shop with confidence.

Whether you have a gift or a personal purchase Crate and Barrel Return Policy has you covered.

Frequently Asked Questions

Can I return a gift I received from Crate and Barrel?

Yes, you can return gifts, even if you don’t have the original receipt. You’ll receive store credit for the item’s current selling price.

How long does it take to process a return and receive a refund?

Crate and Barrel aims to process returns within 7-10 business days, but it may take longer during peak seasons.

What if I’ve lost my packing slip?

You can still return your item without the packing slip, but you may need to provide additional information, such as your order number.

Can I return an online purchase to a physical Crate and Barrel store?

Yes, you can return online purchases to any Crate and Barrel store near you.

What should I do if my item arrives damaged or defective?

Contact Crate and Barrel’s customer service within 10 days of receiving the item. They will guide you through the process of returning or exchanging it.

How can I track the status of my return?

You can check the status of your return on the Crate and Barrel website by entering your order number and email.


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