Dillards Return Policy (Exchange & Refund) 2022

Dillards Return Policy – Easy Exchange & Refund Process

Have you ever purchased or received something from Dillard’s Department Store that you weren’t happy with? If you’re looking to make the need to return an item, Dillard’s usually offers a 30-day return policy in place. 

However, the policy is subject to the conditions and terms you must satisfy to submit an acceptable return.

Read on to learn more about returns at Dillard’s, including online purchases. We’ll also guide you through the company’s policy on returns and exchanges.

Dillards Return Policy (Exchange & Refund)

Dillard’s return policy

The return policy of Dillard is quite restricting. It is an important thing to be aware of when you decide to shop at Dillard’s. 

The main points are that you must submit your returns within thirty days from the date of purchase and must provide a receipt. 

If you want to return an online purchase, you must pay the shipping cost for returning. Check out Dillards.com for the return policy of the retailer and exchanges.

Dillard's return policy

What Is Dillard’s Return Policy?

Dillard’s Department Store generally accepts in-store and online within 30 days after the purchase. 

They require you to meet the requirements for returning items. However, you must show evidence of purchase through the receipt or label, complete tags and in good condition.

There are some exceptions for returning certain items, such as Dillard’s shoes (which must be returned in the original packaging).

After Dillard’s has accepted your returns, you’ll be eligible for an exchange based on your original payment method. There are a few products that Dillard’s does not receive for recovery, which we’ll cover in the following article.

Return Period 30 Days
Return Method Online or in-store
Exchange Period 30 Days
Exchange Method Online or in-store
Refund Period Within 7-10 Days
Refund Method Method of Payment

 What Is the Dillard’s Mail-In/Online Return Policy?

The majority of shoppers who purchase online prefer the return via mail option. Dillard’s makes returns online through mail reasonably easy. 

The only drawback is, however, that they’re not cost-free. The cost is $9.95 to get the return label, which you can find by searching your order number on the site Dillard’s.

Go to the website, search for the order number, and then follow the steps to print your return label. 

Be aware that $9.95 is not the only minimum shipping cost for return labels Labels that are expedited or next-day fees are between $20 and $30, respectively.

What Is the Dillard's Mail-In/Online Return Policy

In addition, you can receive a free return shipping label when your total purchase exceeds $150. If you also paid with a Dillard’s store card, you have an unreturned shipping label for free with a minimum purchase of $99.

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You must send your return item along with the initial receipt or the original receipt of purchase that meets the other return requirements. 

Pack the return in a box by removing previous labels and attaching a new brand for shipping returns. Return your items to:


600 Carnahan Drive

Maumelle, AR 72133

Returns can be shipped via a method of preference and then receive the processing of your refund within seven to ten business days.

Can You Return an Online Purchase to the Store?

Many people don’t want the inconvenience of returning a purchase made online by mail. In addition, the costs associated with returning items via mail can be costly since Dillard’s does not offer free returns via mail to its customers.

The good news is that customers can choose to save money by returning their online purchases to a Dillard’s store.

All you have to do is locate the closest Dillard’s store and then bring the item you’d like to return. You must provide evidence for purchase (original Dillard’s proof of purchase label or receipt) when you call customer service. 

They’ll assist you with your return and give you the refund you’re entitled to if eligible.

What Happens if You Don’t Have Proof Of Purchase?

In contrast to most stores willing to accept returns on items without receipt of purchase to store credit, Dillards does not take back any item until you show that you purchased it in their store at the time that you purchased the article. 

The item was purchased at a specific cost, which is essential without a receipt, no returns.

If you don’t have the original receipts, however, you do have your purchase proof label, then you can use that in return for the full merchandise reimbursement.

How Strict Is the Dillard’s Return Policy?

The return policy for Dillard is pretty well-defined. The procedure is laid out clearly within the FAQ page on their website, which outlines specific exceptions to the rules. 

Returned items after 30 days do not qualify, and if you cannot prove the purchase and the item is in its original condition, they will not accept the item.

Dillard’s Exchange Policy

If you need to make the need for a swap (item replacement), it is possible to go to the store’s location and talk to customer service or make an exchange by mail.

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You’ll be able to get a refund of whatever the original payment method was to get a brand new item. Be aware that you’ll need to cover the shipping costs for exchanges made via mail.

Dillard’s Refund Policy

If you send your return, you’ll need to wait until the return is approved before you can receive a refund. If you receive an amount of money, it will be according to the terms of the original payment method.

For instance, if you used a credit card to pay, the refund will be sent to the credit card. If you paid cash or by check, you’ll receive a reimbursement similarly (but it could require an additional 10-day period).

If you made a purchase using Afterpay, You’d need to treat your refund as a Dillard’s gift card. If someone else bought the item for you as a gift, the refund would be credited as a gift card to a store or a merchandise credit.

Dillard’s Refund Policy Without a Receipt

It is possible to exchange an item at Dillard’s with its receipt in the first place, provided you have other evidence of purchase. 

If you still have the item’s Dillard’s proof-of-purchase label, you can use it for an invoice.

Does Dillard’s Accept Returns After 30 Days?

The standard rule to return items is you aren’t allowed to replace anything more than 30 calendar days from the date you purchased. 

The exception is that Dillard’s will accept returns after the time limit if the receipt or the point-of-sale notification states a more extended timeframe for recovery for the item.

Are There Return Exceptions?

Yes, Dillard’s will not accept returns on products that fall into the following categories:

  • Damaged (except the items delivered to you in the same in that)
  • Used condition
  • In the absence of valid evidence for purchase (receipt or label)
  • Tags are missing, or tags snapped off
  • Clearance items discounted by at least 65%
  • Products that can be customized or personalized
  • Price cuts are always maintained and accompanied by discounts

In addition, you cannot return your shoes without the initial purchase boxes.

Does Dillard’s Have Free Returns?

Dillard’s does not provide “free returns”, meaning they don’t offer a free return shipping label to mail-in returns.

Can I Return A Gift Item?

Dillards will gladly accept returns on gift items purchased in their stores or online via courier. You’ll receive a gift card for future products from Dillards.

How Long Do Dillard’s Refunds Take?

The period to receive your refund will depend upon whether you return it in-store or by mail. Refunds in-store are issued relatively quick, but mail-in returns aren’t credited until they’ve been accepted and handled. 

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This can take between 7 and 10 business days or more in the event of delays with shipping.

Can I Return An Online Order To A Dillards Store: Useful Links

FAQ – the US and International | Dillard’s

What payment methods are you accepting on online purchases? We accept …

Store Purchase Returns | Dillard’s

If you don’t have your receipt, you don’t have your ticket; you are able to look up your POP Number(s) on the yellow sticker(s) you received when purchasing the product. 1. Return Form. 


Yes, Dillard’s does provide free exchanges and returns. Check out the details. Tips for shopping: Dillard’s offers promo codes and coupons, and you can use Dillard’s coupons …


Dillards Return Policy. They wish you to be happy with the purchase from Dillard’s. If, however, you feel that the product isn’t for you, the Dillard’s website …


3. Purchase online and pick it up at the location * the total is 50 or more. * do not include a gift card. * have not been discounted at or less than 52% off the original price …


What are the Dillards return policy?

Dillard’s accepts online and in-store returns within 30 calendar days after purchase.

When do I get my refund?

Refunds are processed within 7-10 business days and then sent to the original payment method.

Do you have to go back to Dillard’s without a receipt?

If you provide the proof of payment, you will be eligible to claim a refund and return your product.


The return policy of Dillard states that customers can return their purchases within 30 days, either in-store or by mail. 

However, you will be responsible for paying the return shipping costs yourself. They also handle exchanges and returns for their customers.

We hope that our guide has provided insight into the products that can be returned to the department store.

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