Shein Return, Exchange & Refund Policy Explained 2024

SHEIN Return Policy Made Simple [Top Guide]

Shein Return Policy: Shein is among the most well-known online retailers with a focus on women all over the globe. 


Although the return policy varies depending on the country it’s the Shein returns policy on purchases within the U.S. is pretty straightforward. 

Today, we’ll explain the exact time, and method customers can exchange or return their item to receive a refund or an exchange.


Purchases made online aren’t always a sure thing, particularly about clothing. If the product isn’t exactly as shown in the images on the website or the fit isn’t quite right, you could be required to return the cute clothing you purchased from Shein.

This guide explains how to request a refund/exchange at Shein, and the time it will take. Also, find out which items are not returnable.

Shein Return Policy

Shein offers a 45-day return policy to customers. If your product does not function as expected you have 45 days from the delivery date to return it. To return the item, you must have the original receipt.


You can reach their customer service department to make a return request. They will prioritize your request.

There are a few easy actions you must do to return your order.

  • Log in to your Shein account
  • Click on the Return Item button.
  • Select the item you want to return enter a reason for doing so & click the submit button.
  • You should pack your return item well and wait for the delivery driver to collect it from you.

 What is the Shein Return Policy?

Shein accepts returns via postal post within 45 days of your purchase date. The first return you make on your purchase is entirely free. The original shipping charge and insurance are not refundable.


Returns are typically processed within seven days after receiving the package. However, on January 20, 2022, because of COVID-19 issues, refunds can take up to 10 to 12 days to process.

Shein accepts returns on items that are not used, unwashed, or damaged and that have the original packaging/tags attached and hygiene labels in good condition. 

Continue reading to find out what things will not be returned.

Be aware that the 45-day period does not begin from the time you receive the item and not from the day you place your order. 

Because processing your purchase can take about 1-3 business days, while standard shipping can take 6-8 business days, You’ll be able to receive your Shein purchase between 7 and 11 business days after purchasing it on the internet.

Suppose you include the non-business day (weekends), which means it can last up to 16 working days following the purchase date to receive the product by mail. 

Since these days are subtracted from the 45-day return window you would only have 29 days to send your item back in this scenario.

It’s good that Shein does not count the time required to return your returned product. They examine the date of your postmark on the package you returned and subtract it from your time of purchase. If you’re less than 45 days, your return will be handled smoothly.

Return Period45 Days from ordering
Return MethodOnline or by mail
Exchange Period45 Days
Exchange MethodOnline or by mail
Refund Period10-12 business days
Refund MethodOriginal Method of Payment

How to Return a Shein Product

To begin your return, sign into the Shein account. Choose My Orders & click “Return Item” next to the product you want to swap out.

Please select the items you wish to return along with why you want to return them and submit them. 

The return label should then be printable from the website. Your parcel should have this label attached to the outside before being delivered to the post office.

If this is the second return on the same purchase, you’re responsible for the cost of shipping. 

You can utilize a Shein shipping label to subtract the $7.99 shipping charge from the refund. You can also decide to cover the cost of shipping.

Shein Exchange Policy

If the item you bought is neither large nor tiny you could choose to exchange it for a larger size. You may request an exchange through Your Shein accounts within the first 45 days after purchase. 

If the item you’re looking for isn’t available a replacement will be given. If not, ask for an exchange or refund.

Shein Refund Policy

If the item you return complies with the requirements of the policy on refunds If it does, you may get your money back as a credit or debit towards your Shein account or to your initial payment method.

Your refund will processed a few days after we receive the item.

  • Shein wallet: within 24 hours
  • PayPal: 1-5 business days
  • Credit/debit card: 4-14 business days

How Strict Is the Shein Return Policy?

The returned product must not be worn and undamaged, not washed or washed, and still have the original packaging/tags in good condition and the hygiene label intact. 

Shein might accept the return of a product that has been cleaned if you’ve retained the original tags, but you’ll need to call customer support first. Shein is also acknowledged to accept returns with labels that are not attached. However, this isn’t mentioned in their policy for returns.

Shein is not able to accept the following types of returns:

  • Bodysuits
  • Lingerie
  • Jewelry
  • Beauty products
  • Underwear
  • Party/event supplies
  • Pet products
  • Accessories (except bags, scarves, and blankets for mermaids)
  • Cosmetics that are damaged hygiene seal
  • Products with marks that are not returnable
  • Free gifts

How to Get a SHEIN Refund Without Returning Item

First, If you have received an amount of money back to SHEIN and did not bother returning the item to SHEIN, you’re fortunate and don’t have to worry about it. You have two options swap out the item or keep it for personal use.

Second If you’re looking for how to receive an amount of money back on shein, without having to return it? Then it’s not our preference, and it is entirely dependent on the system they use to produce.

SHEIN randomly chooses its customers and sends the customer a prior credit. You should be happy if you’re among those customers because it’s not unusual. The company has fantastic return policies for its customers.

This is why SHEIN is now the top option for customers, making shopping with SHEIN super easy and relaxed.

If you’ve had this kind of service for free, don’t doubt it. We’re here to resolve your issue.

How Long Does it Take for Shein to Give a Refund?

The refund is completed in 7 business days after receiving the return package, and it could take another 3 to 5 days for processing due to the current situation. 

This refund is processed using the initial payment mode or issued in your Shein bank account.

A refund will processed in 48 hours when you opt for a Shein wallet.


Return Time Limit45 Days
Receipt RequiredNo
Return LabelNo
Restocking FeeNo
Refund / ExchangeCustomer’s choice
Return / ExchangeShein Only online stores, so you can only online return and exchange.
Original Packaging RequiredYes
Probability of Success ReturnMedium
ConditionsOriginal packaging and tagsYou have to return an item within 45 days of purchase online return and exchange. The cost of shipping is not refundable. The refund was issued in an original form of payment or in Shein’s wallet
ExceptionsOriginal packaging and tagsYou have to return an item within 45 days of purchase online return and exchange.The cost of shipping is not refundable.The refund was issued in an original form of payment or in Shein’s wallet


Does Shein Accept Returns After 30 Days?

Shein will accept returns for up to 45 days from the date of purchase. This includes shipping and processing time. So, the returned item must dated 45 days after the date you purchased it on the Shein website.

What Items Cannot Be Returned to Shein?

Items that have been cleaned or damaged (by you) or had tags removed.

Shein is not accepting returns on bodysuits and lingerie jewelry, beauty items, bodysuits, underwear, party, party items, DIY items, and pet-related accessories (except bags, scarves, and Mermaid blankets).

Does Shein Have Free Returns?

Yes, the first return of your order is completely free. You can return the items you purchased from the same order at no cost in one package. Refunds are not inclusive of the cost of shipping as well as insurance costs.

Who Pays the Return Shipping Charge?

Shein will cover the cost of the first return you make on the order. You are responsible for the shipping cost for any item returned after the initial. You can print Shein’s shipping label, which subtracts $7.99 from the refund, or use your preferred shipping option.

How Long Do Shein Refunds Take?

Shein refunds can take up to seven days to process after receiving your order. In January 2022, refunds can take 10 to 15 days due to the complications caused by COVID-19.

Can I Return Items on Sale?

Yes, you can return products on sale as they meet the return policy requirements. You cannot return the items on sale when they’re marked as non-refundable after purchase.

Can I Return Shein Products After Use?

You can try on clothing purchased from Shein before returning them. However, you cannot return used or worn-out products, which means you cannot wear the product for the day or an event and return it afterward. Ensure you keep the tags and labels on the item when you try it on.

Cosmetics with a broken hygiene seal – a sign of the use – will not be acceptable for return.


Returns to Shein are straightforward, and there is a 45-day period from the date of purchase to mail your return. The first return for any order is free, but the items you return must be in pristine condition and accompanied by tags.

As long as the item isn’t on the list of things that can’t returned above you can request an exchange or a refund if you are unhappy with your purchase for any reason.


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