Pottery Barn Return Policy

Pottery Barn Return Policy: It’s easy to fall in love with their stylish home decor and furnishings.


However, what if a recent purchase doesn’t quite meet your expectations? Don’t worry; Pottery Barn has a customer-friendly return policy in place to ensure your satisfaction.

In this guide, we will delve deep into the Pottery Barn Return Policy, sharing valuable information and tips to make your returns seamless and hassle-free.

Pottery Barn Return Policy

What is Pottery Barn Return Policy?

Do you want to return quickly? The Pottery Barn Return Policy allows you a simple 30-day return. You must provide the original receipt and return the item in the same condition as you received it.

This ensures that your return is processed as promptly as possible. It also specifies that without a receipt, you would be unable to return the item.

Also, keep in mind that if you want to return quick-ship upholstery items, you will have 7 days less to do so.


Additional Info about Pottery Barn Return Policy

WebsitePottery Barn
Return Period30 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsMail, In-Store
Phone Support1-888-779-5176

Return Window

Pottery Barn offers a generous return window, typically within 30 days from the date of purchase. This gives you ample time to decide whether your purchase is the perfect fit for your home.

Eligible Items

Most items from Pottery Barn can be returned or exchanged within the specified return window. However, there are exceptions, such as monogrammed, custom, and special order items, which we’ll discuss in detail.

Non-Returnable Items

Some items are non-returnable, including final sale items or those that are damaged or defective. It’s essential to be aware of these categories when making your purchase.


Return Methods

Pottery Barn provides multiple ways to facilitate your returns:

In-Store Returns

If you prefer the in-person experience, you can return your items to any Pottery Barn store. This option allows you to interact directly with store associates, who can guide you through the process.

See also Sweetwater Return Policy

Online Returns

If visiting a store is not convenient, you can initiate your return online. This method is user-friendly and convenient for those who prefer a digital approach.

Returns by Mail

For added flexibility, Pottery Barn also accepts returns via mail. This is especially useful if you live far from a store location or prefer the convenience of shipping your return.

Return Packaging and Condition

Before initiating your return, make sure to keep the original packaging and ensure the item is in its original condition.

Returns and Exchanges

Pottery Barn offers three primary options for returns and exchanges:

Return for Refund

If you’re unsatisfied with your purchase, you can return it for a refund to your original payment method.

Exchange for a Different Item

Prefer a different item? You can exchange your purchase for an alternative product that better suits your needs.

Exchange for Store Credit

Alternatively, you can opt for store credit, which allows you to make a future purchase at Pottery Barn.

Return Exceptions

While Pottery Barn’s return policy is quite accommodating, some exceptions apply:

Monogrammed, Custom, and Special Order Items

Customized items, like monogrammed or special order products, generally cannot be returned unless they are damaged or defective.

Final Sale Items

Items marked as “final sale” are non-returnable. Be sure to review product listings carefully to identify such items.

Damaged or Defective Products

If your purchase arrives damaged or defective, Pottery Barn will promptly address the issue.

Initiating a Return

The process for initiating a return varies depending on how you made your purchase:

Online Returns

To initiate an online return, simply log in to your Pottery Barn account, navigate to your order history, and select the items you want to return.

In-Store Returns

If you prefer an in-store return, just bring your item along with the original receipt to your nearest Pottery Barn location.

Returning via Mail

For mail returns, contact Pottery Barn’s customer service to receive a return merchandise authorization (RMA) number and detailed instructions.

Return Process Step by Step

Here’s a closer look at how the return process works, depending on your chosen method:

See also American Eagle Return Policy 2023

Online Return Steps

  1. Log in to your Pottery Barn account.
  2. Go to your order history.
  3. Select the items you want to return.
  4. Follow the online prompts to complete the process.
  5. Print the return label and packing slip.
  6. Ship the item back to Pottery Barn.

In-Store Return Steps

  1. Bring the item and original receipt to a Pottery Barn store.
  2. Discuss the return with a store associate.
  3. Complete the return process in-store.

Mail Return Steps

  1. Contact Pottery Barn’s customer service for an RMA number.
  2. Follow the provided instructions and packaging guidelines.
  3. Ship the item back with the RMA number included.

Refund and Processing Time

It’s natural to wonder how long the return process will take and how you’ll receive your refund.

How Long It Takes

Pottery Barn typically processes returns within a few business days. However, it may take up to two billing cycles for your refund to appear on your statement.

Refund Method

Refunds are issued through the original payment method used for the purchase. This ensures a smooth and straightforward process.

Pottery Barn Exchange Policy

If you wish to exchange an item, the Pottery Barn Return Policy is designed to make it easy and convenient.

How Exchanges Work

To exchange an item, follow the same steps as a return, and specify the new item you’d like in exchange.

Exchange Eligibility

Most items are eligible for exchange, subject to inventory availability.

Pottery Barn Gift Returns

Returning gifts from Pottery Barn is a straightforward process.

Returning Gifts

If you received a gift from Pottery Barn and need to return it, you can do so in-store or via mail.

Gift Return Process

To return a gift, you’ll need the order number or gift receipt. The process is similar to standard returns, ensuring a hassle-free experience.

Pottery Barn’s Satisfaction Guarantee

Pottery Barn takes great pride in its products’ quality and aims for customer satisfaction.

Quality Assurance

Pottery Barn is committed to delivering high-quality items that meet or exceed your expectations.

Customer Satisfaction

If you’re not completely satisfied with your purchase, their return policy and customer service are there to assist you.

See also Costco Furniture Return Policy

Tips for a Smooth Return Experience

To ensure a seamless return process, consider the following tips:

Save Your Receipt: Always keep your purchase receipt in a safe place.

Keep the Original Packaging: It’s easier to return items in their original packaging.

Understand the Policy: Familiarize yourself with Pottery Barn Return Policy to know what to expect.

Common Customer Concerns

Let’s address a couple of common concerns:

How Does Pottery Barn Compare to Other Retailers?

Pottery Barn’s return policy is competitive, often standing out for its generous return window and customer-centric approach.

Customer Experiences

Customer experiences with Pottery Barn Return Policy are generally positive, with many finding it easy to navigate and accommodating.


Understanding the Pottery Barn Return Policy is an essential aspect of being a well-informed shopper.

This policy ensures that you have the flexibility to return or exchange items, providing peace of mind for your purchases.

If you ever have questions or concerns about returns, Pottery Barn customer service is readily available to assist you in resolving any issues.

Frequently Asked Questions (FAQs)

What is the Pottery Barn return policy for personalized items?

Personalized items can be returned if they are damaged or defective. Otherwise, they are typically non-returnable.

Can I return items to a Pottery Barn store if I purchased them online?

Yes, you can return online purchases in-store, which can be convenient for many customers.

What happens if I receive a damaged or defective item?

Pottery Barn will promptly replace the damaged item or issue a full refund. Customer satisfaction is their priority.

Is there a return fee for returning items?

Pottery Barn may charge a return shipping fee, which will be deducted from your refund.

How long do I have to return an item to Pottery Barn?

Most items can be returned within 30 days of purchase, providing ample time for assessment.

Can I return the final sale items?

Typically, final sale items are non-returnable. Always check the item’s status before purchasing.


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