Hello Molly Return Policy 2024

Hello Molly Return Policy / Can I Get a Refund Please?

Hello Molly Return Policy: Hello, Molly has a return policy of 30 days. Customers are entitled to a credit to store for returns instead of refunds, which are in the form of money or credit to charge cards.


Hello, Molly accepts mail-in returns from the United States and other countries. Let’s look at the specifics of Hello Molly’s return policy and what to anticipate if you are required to return your purchase.

Hello Molly Return Policy

What is Hello Molly’s Return Policy?

Hello, Molly’s return policy covers the purchase of merchandise you’ve made in the past 30 days


However, the item cannot be used modified, or altered in any manner, and this is a requirement for washing or removing the tags.

According to Hello Molly’s return policy, the 30-day period begins from the date you receive your package from the shipping company. 

Furthermore, certain items aren’t eligible for a return, including cosmetics and intimate clothing.

Return Period30 Days
Return MethodOnline or by mail
Exchange PeriodNo Exchanges offered
Exchange MethodOnline or by mail
Refund Period5-7 business days (defective items only)
Refund MethodOriginal Method of Payment
Hello Molly Return Policy

Macy’s Customer service hours

Hours: Mon-Fri 9 am-5:30 pm EST; best time to call: 9:10 am

How to Return a Hello Molly Product

Customers who reside in the United States can initiate a return by visiting this page. You’ll need your order number, email address, and webpage instructions.

If you’re returning your purchase in its original packaging, remove the address label from the original packaging. If you cannot take it off you can either cover it with a black cloth or take it out.


You’ll have to pay postage charges before getting the return label. Send this to the Post Office in a sealed box.

Hello Molly’s Products Collection

The brand offers women a broad selection of playsuits, dresses, tops, bottoms and accessories, shoes, and swimwear. 

It also has an ever-in-fashion collection of matching separates. The assortment of accessories includes everything from jewelry to hair accessories to items for home decor and beauty products.

Returns from outside of the United States

Customers from outside of the United States can download and print Hello Molly’s return form here. Fill out the state following the directions.

You’ll need to add the form inside the package to ensure that Hello Molly can appropriately credit you. 

Wrap the label on the original box. You’ll have to pay the shipping cost and arrange for delivery with an individual carrier or postal service.

Can You Return an Online Purchase to the Store?

It’s not true, as Hello Molly does not operate retail stores, and it is only possible to purchase on the internet.

How Strict is the Hello Molly Return Policy?

Hello, Molly’s return policy is quite rigorous. The merchandise cannot used, washed, perfumed, or stained. All tags, as well as Hello Molly hangtags, must be intact.

Anything marked “Final Sale” is not suitable for return. Shoes must kept within the box initially used for the purchase. These boxes are not allowed to have postal labels.

Cosmetics and beauty products, clothing, accessories for hair massagers, intimate clothing jewelry, hats, and undercover style assistants aren’t suitable to return.

Hello Molly Exchange Policy

Hello, Molly does not offer exchanges, just credit for purchases.

Return the item soon to order another size. They will issue credit in the store when the item meets the requirements for return. You can utilize your store credit to buy an alternative size or one other thing from us.

Hello Molly Refund Policy

Only store credit is offered when returning items. Hello, Molly does not issue refunds on returned items if they are found not to be in good condition. It could take anywhere from five and seven days to have refunds show on your debit or credit card.

Hello, Molly requires proof or proof of a manufacturing defect. Photos are usually accepted as proof.

Hello, Molly’s shipping Policy

The brand will ship your items for free with Express Shipping on all Australian purchases over $35. You also have the option of Same-Day Delivery within Sydney. 

Standard Shipping ($15) takes 9 business days and Express Shipping $20 takes 4 days for US orders. Find out more information about the policy on shipping for the store here.

Does Hello Molly Take Returns Without a Receipt?

Hello, Molly processes returns through an online account of the customer along with the order number along email address. 

The website does not specify the requirement to provide an actual receipt.

Does Hello Molly Accept Returns After 30 Days?

Hello, Molly is not generally open to refunds after 30 calendar days. The only exception is in the case of a manufacturer defect. 

However, the company, Hello Molly asks that customers inform them as quickly as possible to ensure they get the store’s credit or full refund.

See also Lulus Return Policy

How Long Do Hello Molly Refunds Take?

The average turnaround time is seven days after receiving the return, and the return must received within seven days. 

Hello, Molly states that it could  longer to process return requests during peak volumes or due to shipping delays

What Items Cannot Be Returned to Hello Molly?

Anything that is hygienic and could compromised, like self-tanning lotions, cosmetics, intimate garments, and personal massagers.

Also, merchandise cannot washed, worn, or modified. The merchandise with tags that were attached initially removed is also not eligible.

Hello Molly Customer Service

Hello, Molly’s Customer Service is available via phone or email. Customer assistance is open Monday to Friday from 9:30 am to 5 pm AEST for product inquiries.

Hello Molly FAQs

Can I Return a Hello Molly Product After Use?

If you can show that there was a manufacturing defect.

Is Hello Molly a Chinese Company?

The company is an Australian-based business.

Does Hello Molly Have Free Returns?

No, and yes. Hello, Molly does not charge customers to submit the return request. The company will not provide credit for original shipping costs, cover the cost of returning shipping, or refund the difference in currency.


Hello, Molly’s return policy is limited to merchandise that is not in its original condition unless there is an issue with the manufacturing process. 

You have 30 days to apply for a 12-month shop credit that cannot transferred.


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