Chick-Fil-A Mission Statement, Vision & Values Analysis 2023

Chick Fil-A Mission Statement | Vision | Core Values | Culture

Chick-Fil-A Mission Statement: Chick-fil-A’s mission is ” To be America’s most efficient quick-service restaurant in making customers happy and keeping them.” This statement’s focus in the announcement is on the leading that the company hopes to establish in the market.


Chick-Fil-A Mission Statement

The company aims to improve its products and brand to ensure that it can outsmart competitors by being the best. The mission statement contains the following elements:

  1. Improving health. Chick-fil-A’s fast food is made with health in mind. The eatery serves healthy meals. Because of their attention to detail, Chick-fil-A has become popular across the U.S. To help clients make food and allergy-related decisions, the company provides all product ingredients. Chick-fil-A alone offers this level of service.
  2. Improving communities. In the second segment, Chick-fil-A shows its activities go beyond brand building. The corporation acknowledges that its success depends on its clients and emphasizes its commitment to community development and social improvement through various programs. Chick-fil-A uses “recycling” to make its bottles, fabrics, and other products. The corporation also promotes community cleanup efforts.
  3. Become America’s best. Chick-fil-A has accomplished its last mission statement since its founding. The organization has kept up with the evolving business landscape while maintaining its underlying concept that clients and others deserve decency and respect. Chick-fil-A’s “cook less, more often” strategy satisfies customers’ increased demand for nutritious, fresh cuisine. The restaurant’s excellent customer service and behaviour, both online and in person, has made it popular across the U.S.


Chick-fil-A isn’t your typical restaurant. Its mission statement and vision illustrate the distinctive business model that blends customer service excellence with an unmatched appreciation for employees’ need to be worshipped.

The close relationship between business and religion has helped it successfully implement values that have made it a preferred spot for its customers in all the countries in which it is located. Since its inception with Trett, the Cathy in 1946, Chick-fil-A has maintained remarkably high morale in the business.

A vision statement for the company defines the goals that the business would like to accomplish or be recognized for shortly; the mission statement describes the methods they employ to get there.


In this case study, it is evident that the vision statement of Chick-fil-A is focused on dominating and leading the industry of restaurants with its distinctive customer service strategies.

chick fil a Introduction

Chick-fil-A’s mission statement honors its customers and God. The company’s two values statements emphasize the restaurant’s connection to God.


The same is true of Chick-fil-A’s values, which management considers essential to its operation.

These values will help Chick-fil-A employees and stakeholders respect one other and serve customers well.

Ultimately, Chick-fil-A’s basic beliefs and corporate declarations have altered the organization.

Chick-fil-A is the second-largest US fast-food chicken chain.

Name Chick-fil-A, Inc.
Industries served Restaurants
Geographic areas served U.S.
Headquarters U.S.
Current CEO S. Truett Cathy
Revenue $ 4.6 billion
Profit N/A
Employees N/A

The Chick-Fil-A Mission Statement

The company’s mission is ‘to be America’s top fast-service restaurant for getting and keeping customers.

The company is dedicated to providing superior customer service, reflected in all it does. This mission is divided into three fundamental elements that we will explore in more detail.

To be America’s best quick-service restaurant.

This is a sign of the company’s dedication to speedy service. Since the beginning of the company, it has demonstrated its desire to be the best, which is a significant factor driving the company.

It is aware that the only most effective way to accomplish this is to provide prompt and efficient service all the time.

Winning customers

This is a crucial aspect of any business that succeeds. To stay popular, businesses need to focus on gaining new customers constantly.

They accomplish this by utilizing special events for PR as well as the fantastic marketing efforts of their team. Chick-fil-A is constantly launching new marketing campaigns that grab the attention of all kinds of customers who are new to the company.

Keeping customers

This is another crucial element of any business that wants to stay on top. Although many businesses spend lots of money winning new customers, gaining customer loyalty helps them succeed.

Although Chick-Fil-A has introduced various new menu items throughout time, they have preserved their signature recipe. When customers return from previous visits to the Chick-Fil-A restaurant, they will always indulge in their most-loved menu items and excellent service.

The Chick-Fil-A Vision Statement

The vision statement for the company is much longer than what is typical. It begins with ‘to praise God through being an exemplary steward for everything God has given us. “To create a positive influence on everyone who interacts by Chickfil-A” concludes the vision statement.

The vision statement provides an interesting perspective on the firm’s main driving factors and the plans for the future. The vision statement is divided into three parts, and each plays an essential part. Let’s examine the meaning behind each of these essential components…

To glorify God

It’s no fact the fact Chick-Fil-A is a Christian faith-based business and is an essential pillar of the company’s founder. The company’s devotion to God directly affects the way the business operates as well as its plans for the future.

The company’s faith in God drives it to conduct itself with respect and integrity in all circumstances and to provide its customers with top-quality food. This faith aids the company in overcoming obstacles and keeping its passion for feeding people.

To have a positive influence

Another critical aspect of the Christian conviction is that community members must demonstrate leadership. The company is committed to improving the quality of life and community of life for all community members.
This dedication can be seen in the company’s dedication to ensure that every dish is flawless. This has led to customers’ loyalty since they are assured that they will receive the best quality food.

On all who come in contact with Chick-Fil-A

This is the essence of the company’s determination to have an impactful presence in the local community. Customers come to the restaurants of Chick-Fil-A across long distances to experience the warmest welcome and tasty food. The restaurant’s goal is to ensure that every customer is left feeling satisfied and content.

Core Values

Alongside the mission and vision statements, Chick-Fil-A boasts a specific set of values. These values are listed on the careers page on the website of company. Employees must be aware of and embrace these values.

We’re here to serve

This is the most crucial aspect of any company interacting with the general public. It is a place where the needs and wants of its customers are before all other considerations. Customers are treated as if they were family members when they visit the restaurant and are treated to top-quality service throughout the day.

We’re better together.

Employees at all levels will be encouraged to perform together and work together. Chick-fil-A hosts regular team-building exercises to help employees understand one another more effectively. This helps employees feel comfortable with each other in the workplace, enjoy themselves, and work as a group to reach the same objective.

We’re purpose-driven

This value also connects all employees to work towards the same purpose. It also reinforces that employees work for a reason, not just a paycheck. This allows employees to overcome minor setbacks and stressful situations and be their best in all circumstances.

We pursue what’s next.

This metric shows that the company is focused on the future. It’s not enough to perform well in the present; employees should be prepared to adapt and evolve with the changes. This has allowed the company to adapt to the ever-changing needs of its customers and society.

Chick-Fil-A has changed its name numerous times and has maintained the same fundamental values, mission, and mission.

Serving Customers with Care and Affecting Their Lives

The restaurant network of the company spans 47 states, in addition to Canada, as well as South Africa, the United Kingdom, and Puerto Rico along with South Africa.

Each restaurant adheres to the standards of service set by the brand by providing the same menus and exceptional customer service.

Chick-fil-A was named America’s fastest food chain with the top customer service for four years due to its friendly employees.

The company’s recent growth was fueled by the satisfaction of its customers, which is why its 81.86 Reputation Quality is one of the best in the business. In addition to innovative marketing methods, the menu is the primary driving factor in attracting and keeping customers.

While the company expanded and updated its menu over time, most Chick-fil-A restaurants offer the famous chicken sandwich, which remains among the top sought-after products.

Chicken nuggets, waffle fries, and spicy chicken sandwiches are just a few reasons Chick-fil-A enjoys a highly loyal customer base.

Creating Opportunities for Employees

Chick-fil-A’s founder started its Remarkable Futures Scholarship initiative in 1973 to help employees get a college education.

A decade later, this program is still a significant part of the company’s efforts to provide employees with opportunities to develop an enviable career.

Furthermore, Chick-fil-A’s partnership together with Scholarship America ensures the company’s employees are eligible for tuition discounts which makes it much easier for employees to attend the college or university they prefer.

Employees must work in the Chick-fil-A location for a minimum period of twelve months before they are eligible to apply for True Inspiration or Leadership scholarships.

Key Takeaways

  • Chick-fil-A’s mission statement rests in its religious beliefs.
  • While the company does not have a mission statement, its charitable efforts are a sign of determination to solve the most pressing issues communities across the United States and Canada face.
  • The business’s mission doesn’t divulge the business model it follows. It does indicate that Chick-fil-A does not value profits above its customer base.
  • Giving away food surplus to charities and shelters is in line with the company’s goal to create a positive impact on the daily lives of clients.

Can you invest in Chick-Fil-A?

One of the largest chains of fast-food restaurants in the United States, Chick-fil-A is an essential topic for investors. Its loyal customers are dazzling proof of its growth, as is its controversial position regarding social issues.

Despite its fame, it is privately owned and won’t be listed publicly until the founders’ family remains in charge. There are, however, alternatives for investors to invest in.


  • Aithal, P. S. (2015). How an effective leadership and governance support to achieve institutional vision, mission and objectives. International Journal of Multidisciplinary Research and Development, 2(5), 154-161.
  • Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of marketing Science, 28(1), 128-137.
  • Bowen, S. A. (2018). Mission and Vision. The International Encyclopedia of Strategic Communication, 1-9.
  • Boyles, D. (2005). Would you like values with that? Chick-fil-A and character education. JCT, 21(2), 45.
  • Chick-fil-A – About.
  • Collins, J. C., & Porras, J. I. (1991). Organizational vision and visionary organizations. California management review, 34(1), 30-52.
  • Dodd, M. D., & Supa, D. (2015). Testing the viability of corporate social advocacy as a predictor of purchase intention. Communication Research Reports, 32(4), 287-293.
  • Kopaneva, I., & Sias, P. M. (2015). Lost in translation: Employee and organizational constructions of mission and vision. Management Communication Quarterly, 29(3), 358-384.
  • Mullane, J. V. (2002). The mission statement is a strategic tool: when used properly. Management Decision, 40(5), 448-455.
  • Piercy, N. F., & Morgan, N. A. (1994). Mission analysis: an operational approach. Journal of General Management, 19(3), 1-19.
  • Rowe, B. D. (2013). It IS about chicken: Chick-fil-A, posthumanist intersectionality, and gastro-aesthetic pedagogy. Journal of Thought, 48(2), 89-111.
  • Schwartz, M. S. (2006). God as a managerial stakeholder? Journal of business ethics, 66(2-3), 291-306.
  • Severson, K. (2011). A chicken chain’s corporate ethos is questioned by gay rights advocates. New York Times.
  • Taiwo, A. A., Lawal, F. A., & Agwu, E. (2016). Vision and Mission in Organization: Myth or Heuristic Device?. The International Journal of Business & Management, 4(3).
  • Tickle, M., Mann, R., & Adebanjo, D. (2016). Deploying business excellence–success factors for high performance. International Journal of Quality & Reliability Management, 33(2), 197-230.

Job interview resources


Q.1 What is Chick-Fil-A’s Motto?

ANS. “Eat Mor Chikin” was created in 1995 by Richards Group 1995 and is the most popular advertisement slogan of Chick-Fil-A. It says, “Eat more chicken.”

Q.2 What is the Chick-Fil-A’s Strategy?

ANS. Chick-fil-A has an integrated, consumer-focused strategy geared towards the consumer. The food should be delicious, the consistency should be identical, and the atmosphere should be friendly to families.

Q.3 What is Chick-Fil-A’s Philosophy?

ANS. Chick-fil-A’s values are reflected in its mission statement. It is rooted in Christian values: to glorify God and to be committed to their mission.

Q.4 How much does Chick-Fil-A pay 16-year-olds?

ANS. Chick-Fil pays anything from 8 to 15 dollars for children under the age range of 16. The shifts are based on the day’s needs; often, they’ll be working for four hours or, in some cases, 6 hours when their workload increases and customers keep pouring into.

Final Thoughts

Chick-Fil-A’s dedication to serving God in the name of the Lord and community has enabled the company to achieve international recognition. In Canada and the USA, the brand is an established brand.

Customers can anticipate an inviting welcome every time they visit any restaurant and devoted service. The company’s success is because of its dedication to providing high-quality meals at affordable prices.

While it has been primarily unchanged over time but it has been modified to meet the needs of today. This includes the use of cage-free eggs as well as choosing chickens raised and killed in line with Animal Wellbeing Standards.

Best of luck with your new job at Chick-Fil-A!


Leave a Comment