ASOS Returns & Customer Service Guide
Asos Return Policy: ASOS is a British online retailer of fashion and accessories founded at the end of 2000 in London.
It’s primarily targeted at young adults and offers over 800 brands in addition to its clothing and accessories.
ASOS offers the possibility of returning items, allowing clients to trade things they do not like.
In this paper, we’ll look at how to return things under the ASOS return policies, which include the procedure for returning effects and the needs to be fulfilled for the return to be successful.
ASOS Return Policy
ASOS offers an incredibly flexible return policy, which allows clients to exchange items they aren’t satisfied with. The return policy applies to all products purchased from ASOS’s website.
which includes clothing as well as shoes and accessories. This return policy is subject to these conditions and terms:
- The items are due to be returned to the bank account 28 days after receipt of the item.
- The items should stay original and have all labels and tags connected to them.
- Underwear and swimwear should be sealed with a hygiene seal.
- Products for grooming and beauty are not to be opened or used.
- Earrings are not returnable because of hygiene reasons.
ASOS US refund policy
Here’s a brief overview of the ASOS return policy relevant to US customers:
- You can return any ASOS product (including the sale products) for a full reimbursement within 28 days of receiving the initial purchase.
- If you return the item within 29 to 45 calendar days from the buy date, you’ll get an ASOS gift voucher for the equivalent of the cost you purchased the item.
- ASOS doesn’t provide businesses on its orders; therefore, if you’d like a different color or size, you’ll have to return the item to receive a refund and make a new order.
- Some items are restricted when it comes to returns, such as underwear, swimwear, pierced jewelry, cosmetics/makeup, or any items marked with a + next to the product name. For hygiene reasons, do not remove the original wrapping/seal if you wish to return it and get a refund.
- All goods will be inspected on return and are the responsibility of the customer until they reach ASOS, so ensure it’s packed properly with our packaging tips and advice.
- Returned items should be sent in their original condition and packaging, including tags, e.g., shoes should be returned with the original shoe box.
How to Return Items to ASOS
Returning things to ASOS is An easy process that can be carried out In just A few steps:
- Log in to the Account you have made with your ASOS account, And then select your Account’s “My Orders” team.
- Choose the item(s) you’d like To return And enclose your reasoning for returning The item.
- Make the label for return and then attach the label to your package.
- Deliver the parcel to your Post office in your area or a courier.
After ASOS has received the returned item(s) after receiving the returned item, they will make their refund in 10 working days. Refunds will be made To The payment method used To acquire the item(s).
Restrictions on ASOS Returns
- If you wish to return underwear, swimwear, pierce jewelry, cosmetics/make-up, or any items marked with a + next to the product name, please do not remove the original wrapping/seal for hygiene reasons.
- All goods are inspected on return.
- ASOS goods are your responsibility until they reach our warehouse, so ensure they are packed up properly and can’t get damaged.
- All returned items should be sent in their original condition and packaging.
- Items returned in an unacceptable state or outside the 28-day return policy may not be refunded.
- ASOS Returns should be sent back to ASOS, Barlby Road, Selby, YO8 5BL UK.
If you have purchased from ASOS Marketplace, you will need to contact the vendor straight for additional return instructions.
You can book a courier service using the Parcel Monkey quote engine if you require a tracked delivery service back to the marketplace seller.
How long do ASOS Returns take?
ASOS Returns may take up to 7 working days starting the day following the date you return your parcel for your package to be returned to the ASOS warehouse and to be examine and processes.
ASOS is excellent at communication. They will follow up via email once they’ve completed the return process. If a refund is due, they will notify you about this. Typically it can be up to 5 working days.
ASOS Exchange Policy
The company does not offer an exchange policy to its customers. It is expected that customers should order a different size or color and return the unwanted item while also placing a new order.
ASOS will process all refunds within 14 business days.
Refunds are credited to the original mode of payment; however, if the returns are made after 28 days of billing, the refund amount is credited to the E-gift card.
|Type of payment||Refund and Credit Policy|
|Credit card/Debit card used while purchasing||ASOS will issue a refund in the form of the original payment; if you use a credit card, you will get the refund on your credit card. Shipping and handling costs are not refundable.|
|E-Gift Card||You’ll get your refund amount in your ASOS account|
|E-Gift Card Other payment method||ASOS will refund you the amount paid with the alternative payment method first and then the remaining amount will be credited to your Asos account.|
|PayPal||If you paid using PayPal, your refund will be initiated toward your PayPal account.|
Some More Return Conditions
ASOS’s return policy gives return slots for its products, one is 28 days, and another is a 28-45 days return slot; to get a full refund, you need to return within 28 days, or else you will get a refund in a gift card. Here we have covered some products for you; take a look:
|All products||You can request a return for a refund within 28 days, however, some items can be returned within 45 days.|
|Underwear, swimwear, piercing jewelry, cosmetics/makeup or any item mark with a + next to its name||Will not be returned if the hygiene seal is removed or the original wrapping seal is not there.|
|Final Sale items||Non-returnable|
ASOS returns from outside the US
Suppose you’re returning from outside the US. In this case, it could take up to 21 days (excluding public visits and weekends) for your return to be sent to the UK warehouse, based on your site and postal assistance.
As an International customer, you can return your parcel using any postal service – please fill in the ASOS returns form and use the address label provided on the outside of the parcel.
Are all ASOS returns free?
A majority of ASOS refunds are at no cost. However, some sites may need you to pay for shipping. You can determine what countries can receive FREE ASOS Returns by going to the ASOS website.
If you must pay for postage to send your parcel, you can find the most affordable price using ParcelMonkey’s Shipping calculator.
Parcel Monkey lets you examine shipping rates from trusted carriers like FedEx, DHL, FedEx, UPS, and USPS and UPS, so you’re sure you’re getting the best available price.
We provide a combination of low-cost delivery choices for both companies and people. If you’re shipping within the US or internationally, we’ll locate the cheapest shipping solution.
ASOS Customer Service
Visit the ASOS Customer Care page for FAQs on delivery, returns and refunds, order issues, product re-stocking, payments and codes, and technical support.
There’s no ASOS phone number. However, you can contact an ASOS representative for customer support by pressing the “Contact Us Now ” button to start the Live Chat.
ASOS has a pliable return policy that permits customers to return products they are not happy with. The return policy applies to all investments made through ASOS.
ASOS website, including dresses, accessories, and shoes.
For a return, customers must ensure that they return it in its original state with all tags and tags in place.
Underwear and swimwear must be sold with a hygiene seal, and beauty and grooming products should be unopened and us.
Earrings are not able to be returned for hygiene reasons. Returning them is straightforward and can be completed on the Internet.
When ASOS has received the item(s), the company will complete the refund within ten business days.
Q.1 What is the ASOS return policy?
ANS. ASOS offers a flexible return policy that permits customers to return products they aren’t satisfied with. The return policy applies to all items purchased from ASOS’s website.
ASOS website, including clothes and shoes, as well as accessories. Returns must be complete within 28 days from The date of acquisition.
Q.2 Can I return sale items to ASOS?
ANS. Yes, you can return sale items to ASOS within 28 days of receipt.
Q.3 What items cannot be returned to ASOS?
ANS. Earrings cannot be returned due to hygiene reasons. Swimwear and underwear must have the hygiene seal intact. Beauty products and grooming products must be open and unused.
Q.4 How do I return items to ASOS?
ANS. To return An item to ASOS, log in To your ASOS account And go to the “My Orders” section. Select the article(s) you want to return and show the basis for the return.
Print the return label and attach it to the package. Drop off the package at a local post office or courier.
Q.5 How long does it take for ASOS to process a return?
ANS. Once ASOS receives the return item(s), they will process the refund within 14 days of receiving the return item in their warehouse.
Q.6 Does ASOS offer free return shipping?
ANS. Yes, ASOS offers free return shipping as long as you send back the items within 28 days.
Q.7 What happens if I try to return an item after the 28-day mark?
ANS. If you try to return an item to ASOS after the 28-day mark, they won’t get it. They even return the items to your lesson and ask you to cover the delivery prices.
Q.8 Can I exchange items with ASOS?
ANS. ASOS does not offer exchanges on orders, so if you want a different size or color, you’ll need to return your unwanted item for a refund and place a new order.
Q.9 How will I receive my refund from ASOS?
ANS. Refunds will be made To The payment form us To buy The item(s).
Q.10 Are there any exceptions to the ASOS return policy?
ANS. ASOS may refuse a return if the item(s) do not meet their return policy requirements. Additionally, earrings cannot be returned due to hygiene reasons.
My self Anjali Thakor, And I am a part-time blogger writing is my passion. I am writing articles on this blog about tech, finance, and many more where people can get updated information about daily life hacks, updated about technology, and many more. If you have any questions you can contact me.