SHEIN Return Policy Made Simple [Top Guide]
Shein Return Policy: Shein is among the most well-known online retailers with a focus on women all over the globe.
Although the return policy varies depending on the country it’s the Shein returns policy on purchases within the U.S. is pretty straightforward.
Today, we’ll explain the exact time, and method customers can exchange or return their item to receive a refund or an exchange.
Purchases made online aren’t always a sure thing, particularly about clothing. If the product isn’t exactly as shown in the images on the website or the fit isn’t quite right, you could be required to return the cute clothing you purchased from Shein.
This guide explains how to request a refund/exchange at Shein, and the time it will take. Also, find out which items are not returnable.
Shein Return Policy
Shein offers a 45-day return policy to customers. You can return your purchase within 45 days of delivery if it does not work as you expect. To return the item, you must have the original receipt.
You can reach their customer service department to make a return request. They will prioritize your request.
To return your order, you will need to follow a few simple steps
- Log in to your Shein account
- Click on the Return Item button.
- Click on the button to submit, select the item you wish to return, and indicate the reason.
- You should pack your return item well and wait for the delivery driver to collect it from you.
What is the Shein Return Policy?
Shein accepts returns via postal post within 45 days of your purchase date. The first return you make on your purchase is entirely free. The original shipping charge and insurance are not refundable.
Returns are typically processed within seven days after receiving the package. However, on January 20, 2022, because of COVID-19 issues, refunds can take up to 10 to 12 days to process.
Shein accepts returns on items that are not used, unwashed, or damaged and that have the original packaging/tags attached and hygiene labels in good condition.
Continue reading to find out what things will not be returned.
Be aware that the 45-day period begins not to begin from the time you receive the item and not from the day you place your order.
Because processing your purchase can take about 1-3 business days, while standard shipping can take 6-8 business days, You’ll be able to receive your Shein purchase between 7 and 11 business days after purchasing it on the internet.
Suppose you include the non-business day (weekends), which means it can last up to 16 working days following the purchase date to receive the product by mail.
These days are deducted from the 45-day return period, which means that in this case, you’d have only 29 days to return your item.
It’s good that Shein does not count the time required to return your returned product. They examine the date of your postmark on the package you returned and subtract it from your time of purchase. If you’re less than 45 days, your return will be handled smoothly.
| SHEIN RETURN POLICY | |
| Return Period | 45 Days from ordering |
| Return Method | Online or by mail |
| Exchange Period | 45 Days |
| Exchange Method | Online or by mail |
| Refund Period | 10-12 business days |
| Refund Method | Original Method of Payment |
How to Return a Shein Product
To begin your return, sign into the Shein account. Select “My Orders” and the “Return Item” button next to the item you prefer to exchange.
Please select the items you wish to return along with why you want to return them and submit them.
Then, you should be able to print the return label from the website. Attach this label on the exterior of your package, and drop the package off at the post office.
If this is the second return on the same purchase, you’re responsible for the cost of shipping.
You can utilize a Shein shipping label to subtract the $7.99 shipping charge from the refund. Alternatively, you can choose to pay for shipping.
Shein Exchange Policy
If the item you purchased isn’t big or small, You may wish to swap it out for a larger size. You may request an exchange through Your Shein accounts within the first 45 days after purchase.
A replacement will be provided if the item you are looking for is available. If not, ask for an exchange or refund.
Shein Refund Policy
If the item you return complies with the requirements of the policy on refunds If it does, you may get your money back as a credit or debit towards your Shein account or to your initial payment method.
After receiving the item, your refund will take a couple of days to process.
- Shein wallet: within 24 hours
- PayPal: 1-5 business days
- Credit/debit card: 4-14 business days
How Strict Is the Shein Return Policy?
The returned product must not be worn and undamaged, not washed or washed, and still have the original packaging/tags in good condition and the hygiene label intact.
Shein might accept the return of a product that has been cleaned if you’ve retained the original tags, but you’ll need to call customer support first. Shein is also acknowledged to accept returns with labels that are not attached. However, this isn’t mentioned in their policy for returns.
Shein is not able to accept the following types of returns:
- Bodysuits
- Lingerie
- Jewelry
- Beauty products
- Underwear
- Party/event supplies
- Pet products
- Accessories (except bags, scarves, and blankets for mermaids)
- Cosmetics that are damaged hygiene seal
- Products with marks that are not returnable
- Free gifts
How to Get SHEIN Refund Without Returning Item
First, If you have received an amount of money back to SHEIN and did not bother returning the item to SHEIN, you’re fortunate and don’t have to worry about it. You can either replace the item or keep it for yourself.
Second If you’re looking for how to receive an amount of money back on shein, without having to return it? Then it’s not our preference, and it is entirely dependent on the system they use to produce.
SHEIN randomly chooses their customers and sends the customer a prior credit. You should be happy if you’re among those customers because it’s not unusual. The company has fantastic return policies for its customers.
This is why SHEIN is now the top option for customers, making shopping with SHEIN super easy and relaxed.
Don’t be skeptical if you’ve received this kind of service for free. We’re here to resolve your issue.
How Long Does it Take for Shein to Give a Refund?
The refund is completed in 7 business days after receiving the return package, and it could take another 3 to 5 days for processing due to the current situation.
This refund is processed using the initial payment mode or issued in your shein bank account.
A refund will be processed in 48-hours when you opt for a Shein wallet.
QUICK VIEW
| Company Name | Shein.com |
|---|---|
| Return Time Limit | 45 Days |
| Receipt Required | No |
| Return Label | No |
| Restocking Fee | No |
| Refund / Exchange | Customer’s choice |
| Return / Exchange | Shein Only online stores, so you can only online return and exchange. |
| Original Packaging Required | Yes |
| Probability of Success Return | Medium |
| Conditions |
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| Exceptions |
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FAQs
Does Shein Accept Returns After 30 Days?
Shein will accept returns for up to 45 days from the date of purchase. This includes shipping and processing time. So, the returned item must be dated 45 days after the date you purchased it on the Shein website.
What Items Cannot Be Returned to Shein?
Items that have been cleaned or damaged (by you) or had tags removed.
Shein is not accepting returns on bodysuits and lingerie jewelry, beauty items, bodysuits, underwear, party, party items, DIY items, and pet-related accessories (except bags, scarves, and Mermaid blankets).
Does Shein Have Free Returns?
Yes, the first return of your order is completely free. You can return the items you purchased from the same order at no cost in one package. Refunds are not inclusive of the cost of shipping as well as insurance cost.
Who Pays the Return Shipping Charge?
Shein will cover the cost of the first return you make on the order. You are responsible for the shipping cost for any item returned after the initial. You can print Shein’s shipping label, which subtracts $7.99 from the refund or use your preferred shipping option.
How Long Do Shein Refunds Take?
Shein refunds can take up to seven days to process after receiving your order. In January 2022, refunds can take 10 to 15 days due to the complications caused by COVID.
Can I Return Items on Sale?
Yes, you can return products on sale as they meet the return policy requirements. You cannot return the items on sale when they’re marked as non-refundable after purchase.
Can I Return Shein Products After Use?
You can try on clothing purchased from Shein before returning them. However, you cannot return used or worn-out products, which means you cannot wear the product for the day or an event and return it afterward. Ensure you keep the tags and labels on the item when you try it on.
Cosmetics with a broken hygiene seal – a sign of the use – will not be acceptable for return.
Conclusion
Returns to Shein are straightforward, and there is a 45-day period from the date of purchase to mail your return. The first return for any order is free, but the items you return must be in pristine condition and accompanied by tags.
If you’re not satisfied with the purchase for any reason, you’ll be able to get an exchange or a refund so long as the item isn’t included in the list of things not returnable above.